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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

A) Use the date_add() function.
B) Use the date_diff() function nested in the name_format() function.
C) Create a level filter using the count () function.
D) Create a group filter using the rel_date_diff() function.

2. In Knowledge Advanced Search what is the use of the Concept feature?

A) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
C) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
D) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

3. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the number of times documents were clicked on as a result after a particular answer
B) the number of cases linked to the top answer
C) the number of times the "Is this answer helpful?" option has been selected as "Yes"
D) the total number of times documents were clicked on
E) the total number of times the search has been made with the search string containing the title of the document

4. Which statement is true about generic objects?

A) Batching and chaining operations are supported only by generic objects.
B) A generic object representation must be built for handling standard objects.
C) A genericobject representation must be built for custom objects.
D) CRUD operations cannot be performed with generic objects.

5. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A) Knowledge Foundation API can only be used by an internal application.
B) Staff account credentials are not correct.
C) For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
D) Staff account profile does not have permission to access Knowledge Foundation API.
E) For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.

Solutions: