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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A) Configure the Scripted AI Agent.
B) Ensure the Condition node is present in the flow for post activities.
C) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
D) Add the Media Stream node after the Agent Answered event.

2. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Make sure that the Webex Contact Center agent is using valid credentials.
C) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
D) Authorize Webex CC Task integration in Webex Connect with valid credentials.

3. A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A) WebRTC desktop calling
B) Cloud Connected PSTN only
C) Dedicated Instance without SIP trunks
D) Local Gateway with Webex Calling

4. As per the policy, the business requires explicit permission from the caller before any interaction can be recorded in the contact center. To manage this, the flow includes a Menu IVR activity that presents recording consent options to the caller. The caller's choice is logged and then passed as input to the Recording Control activity element of the flow. Which two statements are true based on the functionality and rules of the Recording Control activity? (Choose two.)

A) If the Recording Control activity is temporarily removed from the flow, any call routed to the queue and presented to an agent is recorded, which overrides the tenant-level No setting if the specific queue-level setting is set to Yes.
B) If the caller provides explicit consent as Yes, but their call is handled by an agent whose specific recording schedule is set to No, the call is not recorded.
C) If the caller provides explicit consent as Yes in the flow, then the call is recorded, even when the recording configuration is set to 'No' at the tenant, queue, or recording schedule level.
D) If the user doesn't provide any consent or response to the activity, then the call is not recorded, regardless of the recording configuration set at the tenant, queue, or recording schedule level.
E) If the caller reaches the queue but explicitly declines consent, the call is still recorded because the recording configuration for the whole tenant is set to Yes.

5. An enterprise requires that customer interaction recordings remain within a specific geographic region for compliance reasons. Which Webex Contact Center capability addresses this requirement?

A) Local survivability gateway
B) SRST failover mode
C) QoS DSCP rewriting
D) Regional media storage policies

Solutions: