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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has opened up a new location in London that will have four employees. They want to SCN this site with the current location in New York City which has an IP500 that has been installed for over a year without any software revisions. The employees in London will use the New York City location for all outbound and inbound calls and want to be able to dial any extension at either location. What should you recommend for this customer?

A) Install an IP500 with four IP phones in London and use the H.323 IP trunk for a SCN to connect back to New York City to dial out of New York City.
B) Install an IP500 with four IP phones in New York City and use the H.323 IP trunk for a SCN to connect back to London to dial out of London.
C) Install an IP500 with four IP phones in London and create a VPN connection between London and New York City with firewalls at both locations using double network address translations.
D) Install an IP500 with four digital phones in London and use short codes to dial across the H.323 IP trunk to connect back to New York City.

2. Which tool should be used to reduce conflicts within the SCN?

A) Unique User Names Tool
B) MSN Configuration
C) Extension Renumber
D) Line Renumber

3. The Customer Call Reporter (CCR) server IP address is 192.168.42.100. After installing CCR and creating a Supervisor, what is the correct link for a remote CCR Agent to login?

A) http://192.168.42.100/CCRWebClient
B) http://192.168.42.100:8080/inyama/inyama.html
C) http://localhost/CCRWebAgent
D) http://192.168.42.100:8888
E) https://localhost/CCRWebAgent

4. A user with a 1608 IP phone complains that they are unable to make an international call. The phone has the letter "R" displayed in the feature status area and the user can dial other IP phone users. What has caused the problem?

A) The phone has registered to a backup IP Office.
B) The phone has been restricted by the administrator.
C) The phone is set to Do Not Disturb (DND).
D) The phone requires a firmware update.

5. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A) Voicemail Pro with UMS
B) Message Manager
C) Voicemail Pro with IMS
D) Outcalling
E) Unified Messaging

Solutions: