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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A. Advanced License (AL)
B. Enablement Licensing (EL)
C. Standard License (SL)
D. Application Specific Licensing (ASL)

Question 2

An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?

A. Avaya Aura® Elite Multichannel
B. Avaya Aura® Call Center Elite
C. Avaya Proactive Contact
D. Avaya Control Manager

Question 3

Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A. XML Service
B. XML Application
C. XML Server
D. XML Client

Question 4

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

A. Cloud Storage Box
B. Cloud Contact Center with AACC
C. Subscription-based payments
D. Managed Private or Hybrid Networks

Question 5

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A. EC500
B. CTI
C. PRI
D. SIP

Solutions: