How to study the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam questions are based on official training materials for ServiceNow, the ServiceNow documentation site, and the developer site for ServiceNow. Study materials that are posted online elsewhere are not official and can not be used to prepare for the exam. In preparation for the Certified Implementation Specialist - Service Mapping test, ServiceNow demands the completion of the following prerequisite training courses. The information is given in the following training course(s) for ServiceNow includes the source material for the test.

Visit the ServiceNow product documentation site here for the completion of required training for the exam. A common experience with the terminology, acronyms, and initialisms of the general industry will be very helpful. Field experience of six months engaging in ServiceNow deployment programs or sustaining instances of ServiceNow is a must to have a hand-on experience. On top of all, read Service Mapping (SM) Fundamentals - Participant Guide, explore sessions related to ITBM and SM and study the CIS-SM exam dumps.

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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)

Service Mapping Configuration 20%

• Service Configuration (i.e. Entry points, CI Types,
• Groups, Technical Services, Service creation)
• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
• Credentials, Service Maps, Schedules, Service
• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)

Discovery Configuration

• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)

Event Management

• Alerts (i.e. Task Templates, Alert Rules, CI Binding)
• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)

Configuration Management Database

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Service Mapping Engagement Readiness

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.