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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Benchmarking is used to:

A) Test customer purchases.
B) Compare your competitors' prices.
C) Keep track of your daily sales targets.
D) Measure how your organisation is performing in relation to your competitors.

2. Email communication is effective because it is:

A) Possible to trace.
B) None of the above.
C) Expensive.
D) Suitable for global markets.

3. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a

A) Shopping experience tester.
B) Unknown shopper.
C) Secret shopper.
D) Mystery shopper.

4. In order to improve the overall customer experience it is important to get:

A) Sales projections.
B) Customer feedback.
C) None of the above.
D) Sales figures.

5. Chronic Complainers are referred to in customer service as:

A) Work colleagues who constantly complain.
B) Groups of customers who complain about the same thing.
C) A customer who will complain immediately something goes wrong.
D) Customers who repeatedly complain about service.

Solutions: