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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Integration | 8% - 12% | - System Connectivity
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
A. Create a follow-page activity from within the service call
B. Create a follow-up activity from the Efforts page.
C. Create a follow-up activity from the Smart fom page.
D. Create a follow-up activity from the Expenses page.
Question 2
Which answers are correct in regards to work shifts? Choose Three correct answers.
A. Each technician can have only one work me pattern
B. Work shifts are defined at the company level and apply to all technicians Atfi CI.
C. Only internal employees can have work shifts
D. I can define a work shift pattern for a group of people
E. Work shifts are visible in the workforce management planning board
Question 3
What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A. From the Efforts menu by selecting the Activity object type
B. From the Home page menu by creating a manual entry
C. From the Equipment menu after checkout
D. From the activity menu by creating a manual entry
E. From the activity record after the workflow step is set to Finished
Question 4
Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A. Booking material for a specific service call and defined location
B. Defining which material, the customer needs to purchase before the technician can start the work
C. Reserving material that has already been used for previous services
D. Pre-organizing spare parts to be taken to the physical of the job
Question 5
What does a report template contain? Choose Three correct answer.
A. Integration files
B. Output templates
C. Translation files
D. Style files
E. Images
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,D,E | Question 3 Answer: A,C,D | Question 4 Answer: A | Question 5 Answer: C,D,E |
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