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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which feature is used to share a document of size 1 GB size through chat?

A) Drag and Drop
B) Attach Button
C) Workspace sharable link
D) Add web links

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts are the only people within the organization who may contact and work with support.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
D) Designated Contacts provide the first level of support for their organization.
E) Designated Contacts are the only people within an organization with access to the Resource Center.

3. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Core Services
C) Application Services
D) Public Interface Services

4. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) The profile information can be used to keep LinkedIn information updated.
C) The education information can be verified against the human resources database.
D) When employees have free time, they can review biographies of their peers.

5. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Activity
B) Admin
C) Documents
D) Chat Icon

Solutions: