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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

A) They are synonymous terms for the same functionality.
B) Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
C) Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
D) Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.

2. In the context of AICC and SIP integration, what is the primary purpose of a Session Border Controller (SBC) in a security-focused design?

A) To provide load balancing exclusively for IVR media servers.
B) To act as a firewall for SIP/VoIP traffic, preventing topology hiding and mitigating SIP-based attacks.
C) To increase the audio codec bandwidth for better voice quality.
D) To replace the need for a CTI server by handling call control directly.

3. Which AICC feature would be used to implement a "virtual queue" where a customer can opt for a callback instead of waiting on hold, and the system calls them back when their turn arrives?

A) Callback Service integrated with the ICD queue management.
B) Outbound predictive dialer.
C) IVR self-service menu.
D) Voicemail system.

4. In a high-security environment, why might "Silent Monitoring" of agent calls be technically implemented using a passive network tap instead of an active signal from the CTI server?

A) It is undetectable by the agent and does not generate any signaling that could impact the call.
B) It provides higher quality recordings.
C) Passive taps are less expensive.
D) It is the only method supported by the AICC software.

5. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The time of day the agent works.
B) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
C) The operating system of the agent's computer.
D) The brand of the agent's headset.

Solutions: