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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Industry Trends and Customer Requirements | 20% | - Current trends in personal systems and services - Identifying and analyzing customer business and technical needs |
| Selling and Positioning HP Services | 30% | - Value proposition and differentiators of HP services - Quoting, pricing and contract basics - Matching services to customer requirements |
| Technical and Operational Knowledge | 15% | - Service delivery models and support processes - Service level agreements and coverage terms |
| HP Personal Systems Services Offerings | 35% | - Asset lifecycle and recovery services - Proactive and managed services - Warranty and support services portfolio - Installation, configuration and deployment services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. offer installment payment terms based on customer requirements
- B. track registered services
- C. receive notifications of your customer's service renewal
- D. place an order to purchase an existing quote
- E. register services
Correct Answer: B,C,E 🗳️
Which types of HP Services contracts are available to your customers? (Select two.)
- A. Adjustable
- B. Custom
- C. Transactional
- D. Standard
- E. Durational
Correct Answer: C,E 🗳️
Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
- A. Configuration Services and Defective Media Retention
- B. Next Business Day Onsite and Installation
- C. Accidental Damage Protection and Next Business Day Onsite Services
- D. Accidental Damage Protection and Defective Media Retention
Correct Answer: B 🗳️
Which statement is true about a custom service contract compared to a standard service contract?
- A. Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
- B. Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.
- C. Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
- D. Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
Correct Answer: A 🗳️
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