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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. A single release unit, or a structured set of release units can be defined within:

A) The Plan, Do, Check, Act (PDCA) cycle
B) A Request Model
C) A Release Package
D) The RACI Model

2. Which of the following is the CORRECT description of the Seven R's of Change
Management?

A) A set of questions that should be asked to help understand the impact of Changes
B) A definition of the roles and responsibilities required for Change Management
C) A seven step process for releasing Changes into production
D) A set of questions that should be asked when reviewing the success of a recent Change

3. Which of the following provides resources to resolve operational and support issues during
Release and Deployment?

A) Release Packaging and Build Manager
B) Evaluation
C) Early Life Support
D) Service Test Manager

4. Consider the following list:
1. Change Authority
2. Change Manager
3. Change Advisory Board (CAB) What are these BEST described as?

A) Functions
B) Teams
C) Job descriptions
D) Roles, people or groups

5. Order the following Continual Service Improvement (CSI) implementation steps into the
CORRECT sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1. Allocate roles and responsibilities to work on CSI initiatives
2. Measure and review that the CSI plan is executed and its objectives are being achieved
3. Identify the scope, objectives and requirements for CSI 4. Implement CSI enhancement

A) 3-1-2-4
B) 3-4-2-1
C) 2-3-4-1
D) 1-3-2-4

Solutions: