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BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Value Chain | 15% | - How value chain activities interact - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 2: Key Concepts of Service Management | 15% | - Service relationships, stakeholders, and costs/risks - Value co-creation, services, products, and outcomes |
| Topic 3: Four Dimensions of Service Management | 10% | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| Topic 4: ITIL Service Value System (SVS) | 20% | - Purpose and components of the SVS - Governance and continual improvement |
| Topic 5: ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Focus on value - Keep it simple and practical - Start where you are - Think and work holistically - Progress iteratively with feedback - Optimize and automate |
| Topic 6: ITIL Management Practices | 25% | - General management practices - Technical management practices - Service management practices |
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