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EXIN ITILFNDv4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Key Concepts | - Service Relationships - Service Offerings - Value and Value Co-creation |
| Topic 2: The Four Dimensions of Service Management | - Information and Technology - Partners and Suppliers - Organizations and People - Value Streams and Processes |
| Topic 3: ITIL Service Value System (SVS) | - Continual Improvement - Governance - Service Value Chain - Guiding Principles - Practices Overview |
EXIN ITIL 4 Foundation Sample Questions:
1. What must always be done before an activity is automated?
A) Ensure the solution removes the need for human intervention
B) Check that suitable new technology has been purchased
C) Ensure that DevOps has been successfully implemented
D) Check that the activity has already been optimized
2. Which role approves the cost of services?
A) Customer
B) User
C) Change authority
D) Sponsor
3. Which of the following statements about 'outcomes' is TRUE?
A) The level of expenses regarding a technology for a service is defined by an outcome
B) The delivery of products to a stakeholder is enabled by outcomes
C) An outcome depends on at least one output to deliver a result
D) Outcomes provide assurance to stakeholders regarding the performance of a service
4. Which practice helps to ensure that the services delivered to customers are aligned with their needs?
A) Change enablement
B) Problem management
C) Service request management
D) Service level management
5. Which value chain activity is concerned with the availability of service components?
A) Obtain/build
B) Deliver and support
C) Design and transition
D) Plan
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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