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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which two are true characteristics about the lifecycle of a service request?

A) "Closed" status is set by an automaticjob after a specified number of days.
B) "Customer working" is one of the five seeded status types.
C) Users can reopen a service request when the status is set to "Resolved".
D) If required, users can manually set the "Closed" status for a service request.
E) Users can reopen a service request when the status is set to "Closed".

2. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
B) Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.

3. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is available only toauthorized administrators.
B) It is searchable by date range, username, event type, event severity, and event duration.
C) It allows users to save searches for later reuse.
D) It is exportable to Excel.
E) It is enabled by default.

4. Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) VBCS is a visual development tool for creating applications in DCS.
C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

5. Which two options are true about reporting on milestones?

A) No standard reports onmilestones are provided.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) Administrator-defined milestone data is not included in Analytics.
D) An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Solutions: