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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

Question 1

You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?

A. On-Premise
B. Hybrid Cloud
C. Private Cloud
D. Public Cloud

Question 2

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A. IP Office does not track that information but it is available with a call center application.
B. IP Office tracks that information and It can be reviewed using the built-in reports.
C. IP Office does not track that Information but It is available using a third-party call accounting application.
D. IP Office tracks that information and It Is provided In a CSV format.

Question 3

With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

A. The JBM24/JEM24 button module
B. The built-in volume boost
C. The J100 wireless module
D. The color display

Question 4

A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A. Outbound Campaign Management Tool
B. Communication Control Toolkit
C. Proactive Outreach Manager
D. Orchestration Designer

Question 5

To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?

A. Essential Edition with an external PC to run Avaya Call Reporting
B. Preferred Edition with VMPro
C. Preferred Edition with VMPro and an IP Office CTI license
D. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license

Solutions: