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Microsoft 74-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshoot Conferencing and Collaboration | 25% | - Meeting join and connectivity - Application sharing and Office Web Apps integration - Dial-in conferencing access - Audio/video quality and media flow |
| Topic 2: Troubleshoot Infrastructure and Core Components | 25% | - Topology and configuration issues - Central Logging Service and monitoring tools - Certificates, DNS, and authentication - Front End, Back End, and Edge Server problems |
| Topic 3: Troubleshoot IM and Presence | 20% | - IM delivery and federation issues - Sign-in and registration failures - Presence status inconsistencies - Persistent Chat problems |
| Topic 4: Troubleshoot Enterprise Voice | 30% | - Call Admission Control (CAC) and QoS - Media quality and codec issues - Mediation Server and gateway connectivity - Call routing and dial plans - Response Group and Call Park service |
Microsoft Lync 2013 Depth Support Engineer Sample Questions:
Question 1
You deploy a Microsoft Lync Server 2013 Enterprise Pool that is configured with Enterprise Voice and Dial-in Conferencing. All client computers run Windows 7 or Windows 8, and all use Lync 2013. Users report that they are unable to share Microsoft PowerPoint presentations with users who are using certain mobile devices. They also report that they are unable to scroll through a PowerPoint presentation independent of the presentation itself. You need to ensure that while they are in conferences, users are able to share PowerPoint presentations with users who are using mobile devices. You also need to ensure that users are able to scroll through PowerPoint presentations. What should you do?
A. Install an Office Web Apps Server on a server that is running Office 2013 and configure Lync Server 2013 to communicate with Office Web Apps.
B. Configure a new conferencing policy and enable the AllowMultiView.
C. Install an Office Web Apps Server on a server and configure Lync Server 2013 to communicate with Office Web Apps.
D. Install Office 2013 for all users and instruct them to use PowerPoint 2013.
Question 2
DRAG DROP You support Microsoft Lync Server 2013 servers in your customer's company network.
All computers in the network are members of an Active Directory Domain Services (AD DS) domain named corp.contoso.com.
The Session Initiation Protocol (SIP) domain name is contoso.com. You configure the Autodiscover service to support external mobile device users. Mobile device users running Windows Phone or Apple iOS report that they are unable to sign in to the Lync Mobile Client. You verify that you are able to
-Establish a telnet session from an external computer to host lyncdiscover.contoso.com on port 80.
-Sign in to Lync by manually entering the URL https://lync.contoso.com/Autodiscover/autodiscoverservice.svc/Root. You need to ensure that external users running Windows Phone or Apple iOS are able to automatically sign in to Lync. Which three steps should you perform in sequence? (To answer, move the appropriate three actions from the list of actions to the answer area and arrange them in the correct order.)
Question 3
You support a customer whose network environment includes Microsoft Lync Server 2013 Enterprise Voice deployed at two sites named Sitel and 5ite2. All users require extension dialing. Only direct inward dialing will be used for auto attendants or response groups. The extension numbers in four-digit format are
stored in the telephoneNumber attribute on the users' Active Directory Domain Services (AD DS) account. Sitel uses 2xxx extensions, and Site2 uses 3xxx extensions. You want to retain the four-digit extensions in Active Directory, but also present the numbers as valid numbers in the Lync 2013 client. You need to ensure that four-digit dialing normalizes properly in the address book for Lync. What should you do?
A. Modify the Company_Phone_Number_Normalization_Rules.txt file and add the following rules: ^(2d\{3})$ -- +15197778888;ext=$1^(3d\{3})$ -- +14163334444;ext=$1
B. Modify the Company_Phone_Number_Normalization_Rules.txt file and add the following rules: ^(2\d{3})$ -- +15197778888;ext=$1^(3\d{3})$ -- +14163334444;ext=$1
C. Use absconfig.exe from the Lync Resource Kit and change the flag of telephoneNumber to be included in the address book generation.
D. In the Lync Control Panel, under voice routing and dial plan, modify the global dial plan to add the following rules: ^(2\d{3})$ --+15197778888;ext=$1^(3\d{3})$ -- +14163334444;ext=$1
Question 4
DRAG DROP You support a customer whose network environment includes a Microsoft Lync Server 2013 Standard Edition deployed for instant messaging
(IM), presence, voice, video, audio conferencing, video conferencing, and Enterprise Voice workloads. Your customer also has an IP Private Branch Exchange (PBX), which the company plans to decommission within the next three months. Your customer has deployed a session initiation protocol (SIP) trunk solution from a service provider with the Lync Server 2013 environment. You are also using a media gateway connecting the Lync Server 2013 and IP PBX for voice between the IP PBX phones and the Lync 2013 phones. You have eliminated the Tl connection to the IP PBX and you are using Lync 2013 Enterprise Voice services for all public switched telephone network
(PSTN) calls for all users. IP PBX phone users connect to the company meeting by using Lync's dial-out capability. IP PBX phone users report the following issues:
-The name and number displayed for incoming calls are incorrect.
-When users make outgoing calls, call quality deteriorates over time to the point that they cannot hear the other participants.
-Outgoing calls to PSTN sometimes get re-order tones.
-Users who join the conference by using the Call Me feature report issues with incoming calls, affecting both display and voice quality. You are unable to reproduce the issues by using test phone lines on IP PBX and test Lync
client accounts on Lync Server 2013.
You decide to use a user's telephone to try to reproduce the problem. You need to capture troubleshooting details from the Lync Server 2013 environment of a test call that uses the executive IP PBX Which four commands should you run in sequence? (To answer, move the appropriate four actions from the list of actions to the answer area and arrange them in the correct order.)
Question 5
DRAG DROP You support a customer whose network environment includes Microsoft Exchange 2010 and Microsoft Lync Server 2010servers. Outlook Web Access (OWA) is configured to display presence from Lync. Your customer recently migrated users and servers to a Microsoft Lync Server 2013 environment. Users report that presence is no longer available in OWA. You need to restore presence in OWA. Which cmdlet should you run on each server? (To answer, drag the appropriate cmdlet to the correct server or servers. Each cmdlet may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.)
Solutions:
| Question 1 Answer: C | Question 2 Answer: Only visible for members | Question 3 Answer: B | Question 4 Answer: Only visible for members | Question 5 Answer: Only visible for members |
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