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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are three types of changes in the Changes application? (Choose three.)

A) Planned Change
B) Scheduled Change
C) Normal Change
D) Critical Change
E) Emergency Change
F) Standard Change

2. The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?

A) A blackout period can be created for the change freeze.
B) A change implementation window can be created for the change freeze.
C) A change window can be created for the change freeze.
D) The Bulletin Board can be used to advertise the change freeze.

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) One is enough
B) At least five
C) At least two
D) At least three

4. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Business Service Manager
C) IBM Tivoli Monitoring
D) IBM Tivoli Asset Discovery for Distributed

5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
D) IBM SmartCloud Control Desk for Internal Service Providers licenses

Solutions: