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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Einstein Trust Layer & Security | - Data Masking
| |
| Topic 2: Agent Force Concepts | 30% | - Data Cloud & Grounding Techniques
|
| Topic 3: Reasoning Engine & AI Actions | - Workflow mastery
| |
| Topic 4: Prompt Engineering | 30% | - Agentforce AI Setup & Configuration
|
Salesforce Certified Agentforce Specialist Sample Questions:
A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base. What is the most likely cause of this Issue?
- A. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
- B. The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.
- C. The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.
Correct Answer: A 🗳️
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What is the purpose of applying filters in a custom retriever configuration?
- A. Filters automatically encrypt and mask sensitive fields in the search index to ensure that only non- confidential information is retrieved for public queries.
- B. Filters narrow the search results by applying up to 10 conditions based on fields defined in the search index, thereby enhancing the relevancy of the content returned.
- C. Filters reformat and aggregate multiple documents into a single summary output to streamline and unify retriever output for more efficient and accurate Al grounding.
Correct Answer: B 🗳️
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Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?
- A. Sales Agent
- B. Service Agent
- C. Commerce Agent
Correct Answer: B 🗳️
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Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?
- A. Case Summaries
- B. Service Replies
- C. Case Escalation
Correct Answer: B 🗳️
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Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users find that the draft email contains placeholders for attributes that could have been derived from the recipient's contact record. What is the most likely explanation for why the draft email shows these placeholders?
- A. The user does not have permission to access the fields.
- B. The user's locale language is not supported by Prompt Builder.
- C. The user does not have Einstein Sales Emails permission assigned.
Correct Answer: A 🗳️
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