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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. A company's energy and utilities org uses Permission Set Licenses What are the two methods to control users access to features and functionality?
A) Sharing Settings
B) Permission Set Groups
C) Managed Package Licenses
D) Permission Sets
2. An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.
A) Client-Side generation, as this doesn't have a high number of line items
B) Client-Side generation, as Server-Side deesn't support DOCK templates
C) Server-Side generation, as this has a high number of line items
D) Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?
E) Server-Side generation, as Client-Side doesn't support custom fonts
3. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?
A) Configure custom OmniScripts and FlexCards to cover the requirements.
B) Configure a custom Salesforce Service Cloud console.
C) Configure the Energy and Utilities Contact Center Console available m the process horary
D) Assign the relevant lightning pages to the energy company's service agent user profile
4. An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?
A) Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
B) Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
C) Open the object's page layout and add the FlexCard LWC ante the layout.
D) Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
5. An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?
A) Extend the value list on the service type picklist for service points
B) Extend the value list on the product family picklist for product object.
C) Extend the entries of record types on inventory item object.
D) Extend the value list on the status picklist for cases
E) Extend the entries of record types on account object.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: A,B,C |
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