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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Stories and Agile Practices | 15% | - Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria |
| Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
| Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
| Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
Salesforce Certified Business Analyst Sample Questions:
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
- A. Include the operations team during discovery.
- B. Start project work for the operations team.
- C. Proceed with the sales team's project as planned.
Correct Answer: A 🗳️
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Universal Container wants to build a Salesforce application to manage its recruitment lifecycle. The project lead wants to identify the key recruitment steps and stakeholders in a visual format.
What should the business analyst do to meet the requirement?
- A. Create an entity relationship diagram.
- B. Review department procedures and consult the org chart.
- C. Map the business process.
Correct Answer: C 🗳️
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The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?
- A. Governing bodies
- B. Third-party vendors
- C. Buyers and customers
Correct Answer: C 🗳️
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The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?
- A. Work will begin in the next sprint.
- B. Work will begin when capacity becomes available
- C. Work will begin after executive approval is given.
Correct Answer: B 🗳️
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A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
- A. Using strategy analysis, define models of how gaps in the business process can be resolved.
- B. Conduct elimination with stakeholders regarding their parts of the process.
- C. Review the documentation to ensure that information gathered about the process is correct.
Correct Answer: A 🗳️
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