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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

• Implementation solutions that work in conjunction with baseline application functionality
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• Functionality and features added or changed in the current release
• State model and default process flow
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• Basic and advanced features in baseline installation of the current release

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ServiceNow requires the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist - Customer Service Management exam:

• Customer Service Management Fundamentals
• CMDB Fundamentals
• Customer Service Management Implementation
• Get Started with Now Create
• ServiceNow Platform Implementation
• ServiceNow Fundamentals

ServiceNow CIS-CSM Exam Syllabus Topics:

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf

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