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HP Selling HP EMEA pMPS Sample Questions:

1. What are the two general types of customer needs in terms of costs? (Select two.)

A) soft costs
B) mitigative costs
C) hard costs
D) long term costs
E) immediate costs

2. Which statements best describe the HP Service Portal? (Select two.)

A) It is a website explaining the services available with HP pMPS.
B) It is used by the customer or the partner's help desk as a remote diagnostic tool for fault detection.
C) It is a website where the customer can view detailed information about the fleet under its HP pMPS contract.
D) It is a website for maintaining the remote monitoring software.
E) It is a website where the partner can view all details regarding their HP pMPS contracts, including detailed information about the printers under management.

3. How is the start date set for an HP pMPS contract?

A) Contract start dates are the partner's responsibility, and actioned by sending an email to the HP local delivery.
B) The HP service delivery team agrees on a contract start date with the customer directly and advises the partner through the service portal.
C) The partner enters a contract start date into HP EDP. After agreement on the contract start date with HP, service usually starts within 10 business days.
D) Start dates are automated from HP EDP, and typically 30 days after the deal is set to "won" in the portal.

4. Which functions are available within HP Remote Monitoring (RM)?

A) automatic renewal of the contract, including add-ons
B) reconciliation at the end of the year for the HP Level Pay billing
C) automatic supplies ordering for all HP devices supporting RM
D) proactive fault detection for all printers and MFPs

5. What is one advantage of a transactional sales approach compared to a contractual sales approach?

A) more effort required to close
B) no significant time investment required
C) more profitable
D) price competition

Solutions: