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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Portfolio Overview | - HP Computing Solutions
|
| Topic 2: Sales and Positioning Skills | - Competitive positioning
|
| Topic 3: Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
| Topic 4: Services and Lifecycle Management | - Device lifecycle services
|
HP Selling HP Printing and Computing Services Sample Questions:
Question 1
Which statement is true about the worldwide services market?
A. Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
B. Customers are still brand conscious and do not pay much attention to the experience they get from devices.
C. Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
D. The services market is very competitive with low annual growth
Question 2
Which type of services can an HP Printing and Computing Services specialist sell?
A. The specialist can sell services for server, data center printer, and computer.
B. It depends on the geography; the permitted services vary from one country to another,
C. The services are defined with each partner.
D. The specialist can sell services for printing and personal systems.
Question 3
Which statement is true about selling services?
A. Consumers represent more than 85% of the total growth through 2014.
B. Consumers do not want to buy services because they are only interested in hardware.
C. Usage and Care services are less profitable than selling the hardware alone.
D. The Global Services market is not growing.
Question 4
Why is HP Printing and Computing Sales specialization important for partners?
A. Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
B. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
C. Partners selling HP hardware will be able to deliver their own branded services.
D. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
Question 5
How can HP Care Packs help consumers?
A. HP Care Pack Services help consumers get their equipment up and running
B. HP Care Pack Services help consumers print on non-supported media.
C. HP Care Pack Services are not available for consumers.
D. HP Care Pack Services allow consumers to use compatible consumables.
Solutions:
| Question 1 Answer: C | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
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