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HP HP2-N31 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Business Service Management (BSM) Fundamentals | - Value proposition of BSM solutions - Core concepts of Business Service Management |
| Use Cases and Business Scenarios | - Business service impact analysis - IT service monitoring and incident management |
| Selling HP BSM Solutions | - Competitive differentiation and value messaging - Customer needs analysis and positioning |
| HP BSM Solution Architecture | - Key components and platform overview - Integration with IT operations and monitoring tools |
HP Selling HP BSM Solutions Sample Questions:
Question 1
Which statement best links a customer problem to a solution capability for the entire BSM solution?
A. Problem: the inability to capture and consolidate infrastructure and application events in real time Solution: HP Run-time Service Model (RTSM)
B. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C. Problem: determining which events matter and which are just "noise" Solution: Operations Manager (i)
D. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
Question 2
Which statement best links a customer problem to a solution capability for Systems management?
A. Problem: how to determine which events matter and which are just "noise" Solution: Operations Manager (i)
B. Problem: too much lost productivity and time chasing network issues Solution: Network Automation (NA)
C. Problem: the inability to capture the end-user experience Solution: Real user Monitor (RUM)
D. Problem: the inability to capture and consolidate infrastructure and application events in real-time Solution: HP Runtime Service Model (RTSM)
Question 3
Which key value statements are used in support of the CIO persona discussions that promote the value of employing the BSM solution in their IT environment? (Select two)
A. HP BSM does not integrate with third-party monitoring products; however, it does provide alternative monitoring solutions to replace those applications and create new event-based monitoring scripts.
B. HP BSM combines application, system, and network solutions to deliver a comprehensive view of IT business services.
C. HP BSM includes tools to prevent, manage, optimize, integrate, and automate the IT environment to reduce operating costs, improve service levels, and innovate with less risk.
D. HP BSM uses the SiteScope product to monitor internal and remote network devices while providing agentless monitoring support.
E. HP BSM maintains an industry proven practice to create a semi-automated process supporting its limited cross-domain functionality and predictive analytics reporting.
Question 4
Where can you find license SKU and pricing information for HP BSM Application Performance Management?
A. www.hp.com/software
B. BSM datasheets
C. Pricing Guides on HP Partner Central
D. Sales Awareness Webinars
Question 5
Which IT activities are supported by the BSM Application Performance Management Solution? (Select two.)
A. providing alerts to system abnormalities and events before they cause an outage
B. providing faster server provisioning time
C. providing proactive policy enforcement and compliance reporting
D. providing end-user monitoring to track business service levels
E. providing cross-domain visibility of IT infrastructure events to remove duplication
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: B,C |
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