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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Performance and Service Monitoring | - Performance monitoring
|
| Topic 4: Customer Service and Communication | - Service delivery
|
| Topic 5: Operational Procedures and Best Practices | - Operational standards
|
Nokia SDM Certification - PS NSOP Sample Questions:
What is the MOST effective way to convince the customer to agree to changes in contractual scope?
- A. Request that customer does an industry benchmark.
- B. Request that NSN does an industry benchmark.
- C. Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
- D. Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
Correct Answer: C 🗳️
Which NwOps Service Products can we deliver from a GNSC?
- A. Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Network Optimization.
- B. Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Capacity Management
- C. NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; Network Optimization.
- D. NOC Management; Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration.
Correct Answer: D 🗳️
What is the methodology that ensures the BEST outcome for both NSN and customer?
- A. Revenue Sharing.
- B. Risk-Reward.
- C. Improvement of end user experiences.
- D. Gain Sharing.
Correct Answer: D 🗳️
Which statements BEST describes how NwOps Solutions are put together?
- A. NwOps solutions must be part of a larger deal.
- B. NwOps solutions must cater for the end-end business model of an individual Operator.
- C. It is mandatory that NwOps solutions must include shared delivery.
- D. NwOps solutions cannot deviate from the Operations Model.
Correct Answer: B 🗳️
One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?
- A. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
- B. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
- C. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.
- D. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.
Correct Answer: D 🗳️
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