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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Flow Configuration and System Monitoring | 20% | - Voicemail and UCM configuration - System monitoring tools - Call routing and short codes - Call behavior analysis |
| Integrated System Logging and Network Diagnostics | 20% | - Network and SIP diagnostics - System logging and analysis - Connectivity troubleshooting - SSA and Monitor tools usage |
| Data Backup, Restoration and System Upgrades | 20% | - Configuration management - Backup and restore procedures - System recovery processes - Software and firmware upgrades |
| System Status, Troubleshooting and Alarm Management | 20% | - Performance monitoring - Alarm identification and resolution - Fault isolation and troubleshooting - Issue escalation procedures |
| Avaya IP Office Platform and Security Administration | 20% | - User and extension configuration - Platform architecture and components - Security settings and policies - System administration and management |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. Which tool can be used after the ignition process is completed to configure initial settings for System, VoIP, Voicemail, Users, and more in a step-by-step manner?
A) Configuration Wizard
B) Management Wizard
C) Configuration Tools
D) Management Tool
2. To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license status, which application is used?
A) System Monitor Application
B) Web Manager Application
C) WebLM Application
D) System Status Application
3. What is the exact default short code used to toggle the modem function on the analog trunk card, which can be modified for custom requirements?
A) #9000*
B) #9000#
C) 9000
D) *9000#
4. Which three statements about IP Office Server Edition (non-Select) are true? (Choose three.)
A) IP Office Server Edition cannot be upgraded to the Select version.
B) IP Office Server Edition requires an IP Office 500 V2 control unit to support SIP trunks.
C) IP Office Server Edition can be deployed as a standalone primary server or as a primary/secondary pair.
D) IP Office Server Edition is a hardware-based solution.
E) IP Office Server Edition can support up to 2000 users without additional hardware.
5. Six employees in a company have hot-desking enabled, and their calls will be redirected to their voicemail boxes when they log off. The employees want to access their voicemail boxes while they are out of the office.
What is the best way to set up Direct Inward Dialing/Direct Inward Dial (DDI/DID) to achieve this?
A) Assign DDI/DID to a voicemail module "Recording"
B) Assign DDI/DID numbers to their extensions
C) Assign DDI/DID to the short code feature "Voicemail Collect"
D) Set DDI/DID to their Login code
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: B,C,E | Question # 5 Answer: C |
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