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Avaya Oceana® Solution Support Sample Questions:

1. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Unified Collaboration Model
B) ORC Rest Service
C) Context Store
D) Messaging Service
E) Work Assignment

2. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Add the new Avaya Oceana agent using Control Manager.
C) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D) Remove the Agent ID from Communication Manager.

4. To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

A) POSTMAN
B) SERVICE MAP
C) Web Browser
D) CS TOOL

5. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) CallServerConnector
B) UCM-PU
C) UCMDataCollector
D) UCMServices

Solutions: