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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. One of the most fundamental factors in making patient experience improvement a top priority in any organization is the inclusion of which of the following?

A) Executive coach
B) Executive champion
C) External consultant
D) Experience educator

2. Which of the following is a core element to facilitating a focus group?

A) The group discusses multiple topics.
B) The group has a trained moderator.
C) The group generates quantitative information.
D) The group includes a minimum of 25 people.

3. What is the first step in the Kotter 8-Step process for leading change?

A) Identify change objective.
B) Create a sense of urgency.
C) Build a guiding coalition.
D) State a clear strategic vision.

4. Which of the following represents an element of leading change?

A) Sustaining acceleration
B) Implementing rapid cycle improvement
C) Picking a leader
D) Formulating a communication plan

5. Which of the following can ONLY be achieved through qualitative data collection methods?

A) Determining the healthcare priorities of the community served
B) Identifying top opportunities for patient experience improvement
C) Understanding why patients feel a certain way about their care experiences
D) Measuring a healthcare organization's performance on patient satisfaction

Solutions: