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Huawei H19-321 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Enablement and Positioning | 25% | - Pre-sales service solution design - Customer value analysis and presentation - Competitive differentiation |
| Topic 2: Delivery Tools and Models | 25% | - Service delivery frameworks - Implementation and operation tools - Risk and quality management |
| Topic 3: Detailed Service Portfolio | 30% | - Service level agreements and offerings - Managed and cloud services - Support and maintenance services - Professional and consulting services |
| Topic 4: Enterprise Service Overview | 20% | - Huawei service strategy and positioning - Role and value of enterprise services - Service industry trends and standards |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
Question 1
Which of the following are common presales deliverables? (Multiple choice)
A. Final invoice
B. Solution proposal
C. Bill of materials (BOM)
D. High-level design (HLD)
Question 2
TiEr2 data center redundancy is ().
A. redundancy
B. fault tolerance
C. essential
D. Online maintenance
Question 3
The delivery level of spare parts first includes (multiple choice)
A. Silver Medal: 7x24xND
B. Standard: 7x10xND
C. Original repair: 5x10x30CD
D. Gold: 7x24x4H
E. Platinum: 7x24x2H
Question 4
In order to meet the all-round talent development needs of customers, it is difficult to achieve the training strength of Huawei's original factory, so what cooperation power does Huawei have?
(Multiple choice)
A. Vocational and Technical College of Communication Industry
B. Huawei Authorized Training Center
C. Huawei Technology Forum
Question 5
Data center outsourcing and enterprise network outsourcing are the key sales scenarios of Huawei's ITO.
A. False
B. True
Solutions:
| Question 1 Answer: B,C,D | Question 2 Answer: A | Question 3 Answer: A,B,D,E | Question 4 Answer: A,B,C | Question 5 Answer: B |
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