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IBM C1000-026 Exam Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Monitoring | -Monitor QRadar Notifications and error messages. -Review and interpret system monitoring dashboards. -Verify QRadar processes and services. - Monitor QRadar performance. -Use apps and tools for monitoring (e.g., QDI, assistant app, incident overview, DrQ). -Check system maintenance and health of appliances. -Monitor offenses and detect anomalies. | 25% |
| Migrating and upgrading | -Plan QRadar upgrade and migration. -Review documentation and release notes. - Perform QRadar updates, patches and upgrades. -Perform migration (e.g., backup and restore, import and export content). | 12% |
| Implementing | -Plan and design QRadar deployment. - Implement and install QRadar. -Add Managed Hosts. | 8% |
| Configuring and administering tasks | -Configure event flow sources and custom properties. - Maintain configuration and data backups. -Create and administer users, user roles, and security profiles. - Manage the license per allocation. - Create, review and modify rules, building blocks and reference sets. -Configure and manage retention policies (i.e., data and assets). -Create and manage saved searches, index, global views, dashboards and reports. -Deploy and manage applications and content packages. -Configure global system notifications. -Configure and apply network hierarchy. -Configure and manage domain and tenants. - Use the asset database. -Schedule and run a VA scan. | 42% |
| Troubleshooting | -Demonstrate knowledge of key commands to interpret QRadar services and processes. -Explain error messages and notifications. - Interpret the basic logs (e.g., qradar.error, qradar.log). -Use embedded troubleshooting tools and scripts. | 13% |
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The following will be discussed in IBM C1000-026 exam dumps:
- Obtaining additional information for debugging
- Implement solution, workaround or fix, as provided by IBM.
- Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
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- All communication with your End User
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- Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
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- Tracking customer incidents / cases
- For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
- Providing regular status updates
- Include the Technical Support as specified in the applicable
- Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
- For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
- confirming next steps in problem investigations
- Assigning severity
- Managing cases from the first call through to resolution
- Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product
- As feasible providing solutions, workarounds or fixes for errors / problems
- Having committed responses times
- Have and maintain a system
- Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
- Logging all calls
Reference: https://www.ibm.com/training/certification/C0003602
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