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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-energy-and-utilities-cloud-ap---AP-207
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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
How is the Energy and Utilities Cloud solution installed on an org?
- A. Its included as part of core and will be deployed when licenses are purchased
- B. The functionality is unlocked based on the license types assigned to the org
- C. A specialized org that Salesforce creates with the solution installed is required
- D. Its installed as a managed package and unmanaged components
Correct Answer: D 🗳️
Which four objects does the EnergyRuntimeServiceSFS sample permission set give View All and Modify All permissions to a user?
- A. Work Order. Work Type. Service Appointment. Service Territory
- B. Work Order. Work Order Line item. Service Territory. Work Type
- C. Work Order. Work Order Line Item Work Procedure. Work Plan
- D. Work Order. Work Order Line Hem, Service Appointment, Work Type
Correct Answer: D 🗳️
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An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What ' s the preferred method to configure the application security to meet the requirement?
- A. The Customer Acquisition Management application cannot support unauthenticated self serve portal users
- B. A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
- C. A consultant should create new permission sets to grant appropriate access to all required objects.
- D. A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
Correct Answer: D 🗳️
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An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?
- A. Asset
- B. Account
- C. Meter
- D. Service Point
Correct Answer: D 🗳️
Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
- A. See a list of all service and work types available in the system.
- B. Check available field service time slots for the week.
- C. Accurately confirm and verify customer details.
- D. Confirm customer entitlements for field service appointments.
Correct Answer: C,D 🗳️
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