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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

Question 1

Which practice owns and manages issues, queries and requests from users?

A. Service desk
B. Incident management
C. Problem management
D. Change control

Question 2

Which dimension includes activities and workflows?

A. Value streams and processes
B. Information and technology
C. Partners and suppliers
D. Organizations and people

Question 3

Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A. charges
B. IT assets
C. known errors
D. events

Question 4

Which guiding principle recommends standardizing and streamlining manual tasks?

A. Focus on value
B. Optimize and automate
C. Think and work holistically
D. Collaborate and promote visibility

Question 5

What impact does automation have on a service desk?

A. Ability to work from multiple locations, geographically dispersed
B. Ability to work from a single centralised location
C. Increased phone contact and a reduced ability to focus on user experience
D. Less low level work and a greater ability to focus on user experience

Solutions: