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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which two are used for collecting data when using the System Status Application to troubleshoot an issue? (Choose two.)

A) Continuous Log
B) Snapshot
C) Development Tracing
D) Resource View
E) Selective View

2. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Data Analyzer Service
B) IPOCCR Physical Wallboard Service
C) IPOCCR Real Time Calculation Service
D) IPOCCR Management Service
E) IPOCCR Database component

3. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) Add a Short Code to the User for secondary Dial tone.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) This is not supported on Avaya IP phones.

4. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

A) No, this feature only works using the Compact Contact Center.
B) Yes, but a supervisor has to install the CCV software.
C) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
D) Yes, provide the correct settings in Supervisor Views.
E) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.

5. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from the extension form in the Manager application.
B) Determine from H.323 Phone Status in System Monitor.
C) Determine from Extension Status in SSA.
D) Verify that the .bin file is in the Manager folder.
E) Look at the files names from the phone menu.

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