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Apple Macintosh Service Sample Questions:

1. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should perform a full set of video adjustments on the CRT.
B) You should remove the CRT from the computer or display assembly.
C) You should establish an ongoing connection between the CRT anode and ground.
D) You should reset the Power Manager Unit on the logic board.

2. Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A) The cursor is frozen and the system is unresponsive.
B) The power button or power indicator doesn't light up at all.
C) You can't connect to the Internet.
D) You don't hear a startup chime.
E) You don't hear any fan or drive noise.

3. Which of the following scenarios would be most appropriate to use Apple Hardware Test?

A) You want to verify that Mac OS X has been installed properly.
B) You need to check the Mac's LCD display for any pixel anomalies.
C) You want to test a Mac's Ethernet port after its logic board has been replaced.
D) You are unsure if the customer's issue is caused by software or hardware.

4. A customer claims that her Mac cannot connect to her AirPort Express network at home.
Which of the following would be the BEST question to ask her FIRST?

A) Have you upgraded to Mac OS X v10.4.8?
B) Can any other computer successfully join her network?
C) Does your ISP support wireless access to the Internet?
D) What type of wireless card is installed in your Mac?

5. Where is the best place for a customer to look for information about upgrading his Mac Pro's hard drive?

A) Service manual
B) Apple DIY website
C) Discussions
D) Downloads

Solutions: