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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) I've already got everything I need from the IT team, I need to hear it from you!
B) Maybe we can help. What's keeping your agents from meeting their goals?
C) Avaya has a long history of placing solutions in the contact-center environment.
D) Doing your due diligence with us will buy you sweat equity with IT.
E) In a way, aren't we all on the IT team?

2. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
B) Default coverage hours for IPOSSare365x 24.
C) IPOS Scan be sold under wholesale and co-delivery models.
D) IPOSS includes remote diagnostic capabilities.
E) IPOSS includes major software upgrades, updates and patches.

3. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
B) Provides rapid deployment targets
C) Supports the distribution of on-premise and remote agents and supervisors
D) Is built for Avaya IX TM Workforce Engagement Select
E) Offers only simple inbound voice call routing and reporting

4. Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

A) Supervisor actions
B) Inbound email processing
C) Web communications
D) Report creation
E) Live monitoring

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