100% Reliable MB-910 Exam Dumps Test Pdf Exam Material [Q20-Q41]

100% Reliable Microsoft MB-910 Exam Dumps Test Pdf Exam Material

Based on Official Syllabus Topics of Actual Microsoft MB-910 Exam

NEW QUESTION # 20
A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 21
A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 22
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

NEW QUESTION # 23
A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator.
You need to determine the controls that you should implement.
Which controls should you use? To answer, drag the appropriate controls to the correct requirement. Each control may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 24
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?

A. Power Virtual Agents
B. Sales Insights
C. Market Insights
D. Customer Service Insights

Answer: B

NEW QUESTION # 25
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Answer:

Explanation:

NEW QUESTION # 26
You are examining the functionality of views in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 27
A company uses Dynamics 365 Field Service. The company sends employees to customer sites for repairs. Work orders are created for repairs. No customizations have been made.
A work order status must be automatically changed to the correct stage when resources are booked.
Which three bookable resource statuses should you use?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Closed-Posted
B. Traveling
C. On Break
D. Open-Unscheduled
E. Scheduled

Answer: A,D,E

NEW QUESTION # 28
A company plans to implement new support software. You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-agent-overview

NEW QUESTION # 29
A company is considering implementing products and the product catalog in Dynamics 365 Sales.
Sales transactions can occur in multiple currencies. The company wants to manage exchange rates. You need to explain to the company how Dynamics 365 Sales handles currency.
Which two statements describe how Dynamics 365 Sales handles currency? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Exchange rates are automatically updated.
B. By default, a base currency is available and other currencies can be added as needed.
C. By default, all available currencies can be used.
D. Exchange rates need to be updated manually.

Answer: B,D

Explanation:
Reference:
https://themscrmexpert.wordpress.com/2016/12/29/understanding-organizations-base-currency-in-dynamics- 365-crm/

NEW QUESTION # 30
You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 31
You use Dynamics 365 Customer Service. You plan to configure service-level agreements (SLAs) for cases.
Which feature should you use? To answer, drag the appropriate features to the correct scenarios. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 32
A company implements Dynamics 365 Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 33
A cable installation company is implementing Dynamics 365.
You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use

NEW QUESTION # 34
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot
https://docs.microsoft.com/en-us/dynamics365/customer-service/oc-manage-sessions
https://docs.microsoft.com/en-us/dynamics365/customer-service/monitor-conversations

NEW QUESTION # 35
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 36
A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians.
The company often does not assign service jobs to the technician that is geographically closest to the customer.
The company wants to use location auditing in Dynamics 365 Field Service to display each technician's location on a map.
You enable location tracking.
Where should you navigate to see the technician locations on a map? To answer, select the appropriate option in the answer area.

Answer:

Explanation:

NEW QUESTION # 37
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Synchronize a custom field in the contact table to a user-defined field in Outlook.
B. Track an email from Outlook to an existing sales order in Dynamics 365 Sales.
C. Create a Dynamics 365 email template.
D. Synchronize an appointment created in Dynamics 365 Sales to Outlook.

Answer: B,D

NEW QUESTION # 38
A company uses Dynamics 365 Customer Service.
You need to recommend solutions to help the company meet the following business requirements:
Detect and diagnose equipment problems before customers are aware of an issue. Create cases from social channels and SMS text messages.
Use context-specific knowledge articles to solve customer issues quickly.
What should you recommend?
To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 39
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

NEW QUESTION # 40
A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday.
The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.