2021 Valid 78950X Real Exam Questions (Updated) 100% Dumps & Practice Exam

[UPDATED 2021] Avaya 78950X Questions Prepare with Free Demo of PDF

Avaya 78950X Exam Syllabus Topics:

Topic	Details
Topic 1	Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state Apply the configuration steps for multimedia features within ACCS
Topic 2	Apply basic ACCS administration tasks and configure agent and supervisor privileges Explain the ACCS license assignments Generate and schedule reports
Topic 3	Explain the steps required to troubleshoot the ACCS server by symptoms Explain the business continuity requirements in a Campus Redundancy Environment
Topic 4	Modify the sample application using Orchestration Designer Describe Prompt Management component in ACCS
Topic 5	Explain the required IP Office configuration steps to integrate with ACCS Explain the operation and benefits of the ACCS solution
Topic 6	Create customized real-time display IP Office Configurations
Topic 7	Describe the high-level configuration steps for Avaya Aura® Media Servers in a High Availability environment Explain how to secure the links between ACCS and IP Office
Topic 8	Apply the configuration steps for outbound features using Outbound Campaign Management Tool Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS

 

NEW QUESTION 20
Which statement about the value of a global variable Is true?

• A. It can be changed during a call using the assign command in a script.
• B. It can only be changed in the variable editor.
• C. It can only be changed by deleting and re-entering it.
• D. It can be changed during a call if It is flagged as a wild variable.

Answer: C

 

NEW QUESTION 21
Refer to the exhibit.

What does the Mailbox status relate to?

• A. The connection with the multimedia database is established.
• B. The connection with the web communication server is established.
• C. The connection with the multimedia system is established.
• D. The connection with the recipient mailbox is established.

Answer: D

 

NEW QUESTION 22
Which three applications are included with the IP Office admin suite Installation? (Choose three.)

• A. IP Office Platform Manager
• B. Avaya Grep
• C. System Status
• D. IP Office Manager
• E. System Monitor

Answer: C,D,E

 

NEW QUESTION 23
Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

• A. CCMA
• B. CCMM
• C. CCT
• D. CCMS

Answer: C

 

NEW QUESTION 24
Which statement about the function of the Access Class In Access and Partition Management Is true?

• A. The Access Class will be used to limit the user to report on specific contact center agents.
• B. The Access Class will prevent a user from modifying skillset properties.
• C. Access Classes will be used to limit a user to specific report groups.
• D. An Access Class will limit the Launchpad links a user may access.

Answer: C

 

NEW QUESTION 25
What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

• A. CA server used to generate the signed certificate must be an SMGR based Private CA.
• B. The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP Office.
• C. Use CA server Public or Private to generate the signed certificate.
• D. Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.
• E. The signed certificate needs in .pern format then imported into IP Office.

Answer: A,C,D

 

NEW QUESTION 26
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?

• A. The master script is not activated.
• B. No agents are logged into any ACCS skillsets.
• C. The control directory number is not acquired.
• D. The IP Office Short Code is not configured under the IP Office Server node.

Answer: B

 

NEW QUESTION 27
Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)

• A. The ACCS Multimedia administration component
• B. The ACCS Ignition Wizard
• C. The Configuration component of the ACCS Launchpad
• D. The outbound component of the ACCS Launchpad

Answer: A,B

 

NEW QUESTION 28
Which statement about the Orchestration Designer Treatment block is true?

• A. It is used to play re-assurance messages to the caller.
• B. It is used to play music to the caller.
• C. It is used to offer the caller a selection prompt.
• D. It is used to connect the caller to voice mail.

Answer: D

 

NEW QUESTION 29
Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

• A. Avaya Contact Center Select DVD
• B. IP Office 500V2 voice platform
• C. Avaya Contact Center Select software appliance
• D. ACCS and IP Office resides on a single VMware host server
• E. Avaya Contact Center Select hardware appliance

Answer: B,C,D

 

NEW QUESTION 30
How can a reset assignment be identified?

• A. The reset assignment may be named by the user to distinguish it from the original.
• B. The name will appear in the reset folder.
• C. The name will have two underscores behind the original assignment name.
• D. The name will have a .res extension.

Answer: B

 

NEW QUESTION 31
Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

• A. Contact Center Configuration Tool
• B. Contact Center Management create copy
• C. Contact Center Management multi add option
• D. Contact Center Management add many users
• E. Contact Center Management add agent

Answer: A,C,D

 

NEW QUESTION 32
Which two statements about Thick Provisioning are true? (Choose two.)

• A. It allows the Software Appliance image to be deployed faster.
• B. It requires less disk space overall than Thin Provisioning.
• C. It prevents over allocation of hard disk resources.
• D. It improves hard disk performance.

Answer: B,C

 

NEW QUESTION 33
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

• A. OB_Skill1
• B. Email_Skill1
• C. VM_Skill1
• D. Outbound_Skill1
• E. Skill2

Answer: A,C,E

 

NEW QUESTION 34
Which statement is true about the Avaya GREP tool?

• A. It should only be used on an active system to capture real-time events.
• B. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
• C. It is only used to report on SIP related messages during low traffic periods.
• D. It is only used during the installation phase and should not be used on an active server.

Answer: A

 

NEW QUESTION 35
In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

• A. ACCS CCMM Administrator
• B. ACCS CCMA Configuration
• C. IP Office Configuration
• D. Orchestration Designer (OD)

Answer: C,D

 

NEW QUESTION 36
When creating custom announcements for application flows and scripts, in which format should they be created?

• A. MP4 files
• B. VBK files
• C. MP3 files
• D. WAV files

Answer: C

 

NEW QUESTION 37
Where are the media files that provide music and recorded announcements to contact center applications stored?

• A. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)
• B. The Avaya Contact Center Select (ACCS) contact center system
• C. The IP Office voice mail system
• D. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

Answer: B

 

NEW QUESTION 38
How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: B

 

NEW QUESTION 39
Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

• A. The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts
• B. The keyboard requirements
• C. The language for the User Interface
• D. The locale used for default prompts and announcements

Answer: C,D

 

NEW QUESTION 40
Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

• A. A signed certificate in .pl2 format
• B. A CA root from IP Office server
• C. A CA root certificate from Private or Public CA
• D. A signed certificate in .crt format
• E. A signed certificate in .p12 format

Answer: B,C,E

 

NEW QUESTION 41
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