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NEW QUESTION # 13
Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.
Which two tools should the administrator use to update the owner of these leads?
Choose 2 answers
- A. Import Wizard
- B. Bulk API
- C. Mass Update
- D. Dataloader.io
Answer: B,C
NEW QUESTION # 14
Regardless of the entitlement model used, which page layouts might you want to customize?
- A. all of the above
- B. none of the above
- C. Account page layouts
- D. Contact page layouts
- E. Asset page layouts
- F. Entitlements page layout
- G. Case page layouts
Answer: A
NEW QUESTION # 15
Ursa Major Solar has a training sandbox with 160MB of test data that needs to be refreshed every other day.
Which two sandboxes should be used in this instance?
Choose 2 answers
- A. Developer Pro
- B. Full
- C. Partial
- D. Developer
Answer: A,B
NEW QUESTION # 16
Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org.
Which two options should the administrator consider to use MFA?
Choose 2 answers
- A. An Encryption Key
- B. A Username and Password
- C. A Security Token
- D. An Authentication App
Answer: B,D
Explanation:
Explanation
An authentication app is a mobile app that generates verification codes for logging in to Salesforce or other services that require multi-factor authentication (MFA). A username and password are also required for logging in to Salesforce, but they are not sufficient for MFA. References:
https://help.salesforce.com/s/articleView?id=sf.identity_auth_apps.htm&type=5
NEW QUESTION # 17
Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives.
Which product should the administrator recommend to meet the users' needs?
- A. Lightning Dashboard Builder
- B. Report Bulkier
- C. Tableau CKM
- D. List views
Answer: C
Explanation:
Explanation
Tableau CRM is a product that allows you to create complex dashboards with supporting charts based on data from a variety of sources, including Salesforce data and external data sources. Tableau CRM uses an analytics platform that stores data in datasets and lets you explore and visualize data using lenses and dashboards. You can also use artificial intelligence and machine learning features to discover insights and make predictions from your data. Tableau CRM is integrated with Salesforce and can be accessed from various apps and objects. References: https://help.salesforce.com/s/articleView?id=sf.bi_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.bi_data_overview.htm&type=5
NEW QUESTION # 18
Universal Containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions, and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all association between applicant and the position (s) that he or she has applied for are removed. How can this be accomplished?
- A. Create a custom object between Applicants and Positions with lookup fields on the junction to both objects
- B. Create a lookup relationship between Applicants and Positions with Applicants as the parent
- C. Create a many-to-many relationship using a junction object with both Positions and Applicants as masters
- D. Create a master-detail relationship between Applicants and Positions with Applicants as the master
Answer: C
NEW QUESTION # 19
Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?
- A. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
- B. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
- C. Set up and configure Entitlement Process to design timelines and track issue resolution.
- D. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
Answer: C
Explanation:
Explanation
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. References:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5
NEW QUESTION # 20
The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should and administrator take to meet the requirements?
- A. Edit the fields Available for Reports sections in the Opportunities report type to make the changed.
- B. Create bucket fields for each field and enter the new column heading in the Bucket Name Field.
- C. Build a Custom Report type and use Display As in Edit Layouts to make the requested changes.
- D. User Rename tabs and labels to change the field labels as needed.
Answer: B
NEW QUESTION # 21
AW Computing wants to create a process to assign accounts to different salespeople based on the annual revenue.... of the company. The administrator has decided to create a flow.
Which two consideration should the administrator make sure to remember when creating the flow? Choose 2 answers
- A. The running user of a flow is the user that last saved the flow.
- B. Use a Get Record component instead of hard coding record IDs.
- C. Update record elements should be placed outside the flow loop.
- D. Update Record elements should be placed inside the flow loop.
Answer: B,C
Explanation:
Explanation
Using a Get Record component allows the flow to dynamically retrieve records based on criteria or record IDs without hard coding them. This makes the flow more flexible and maintainable. Updating record elements outside the flow loop prevents unnecessary DML operations and reduces the risk of hitting governor limits.
NEW QUESTION # 22
The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach... negotiation stage.
How should the administrator meet this requirement?
- A. Configure dynamic action.
- B. Create a validation rule.
- C. Modify page layout.
- D. Create a custom permission.
Answer: A
NEW QUESTION # 23
A user started to work remotely. They are having an Issue logging in.
What could be the issue?
- A. The login session has expired for this user.
- B. The time zone for the profile is outside of login hours.
- C. They are signing in from a mobile device.
- D. The user Is not In the IP range for their profile.
Answer: D
NEW QUESTION # 24
Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?
- A. Set up and configure entitlement templates.
- B. Create a support process for the maintenance plan.
- C. Ensure milestones are in place for the maintenance plan.
- D. Use Flow to automatically create and assign entitlements.
Answer: A
NEW QUESTION # 25
What are two considerations when setting up Salesforce Content?
Choose 2 answers.
- A. The library type determines the size of files that can be contributed to content.
- B. An approval process can ensure that all product-related content is reviewed.
- C. The content type determines which fields appear on the content Detail page layout.
- D. A validation rule can ensure a description is required for all contributed content.
Answer: C,D
NEW QUESTION # 26
Your organization-wide defaults for Price Books are set to No Access, What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?
- A. Grant specific Use access rights to Sales Reps for the South America Price Book.
- B. Change all Custom Price Books' access for Sales Reps to Use.
- C. Set the organization-wide defaults for all Sales Reps to Use
- D. Set the organization-wide defaults to Use, then manually change all non Sales Reps' access to No Access.
Answer: A
NEW QUESTION # 27
How do you create an Exception Report?
- A. Create a custom report type with a "without" filter
- B. Create a cross filter on the report builder
- C. Create a cross filter on the custom report type
- D. Use an Exception report type
Answer: B
NEW QUESTION # 28
You can cancel pending actions in the entitlement process queue.
- A. True
- B. False
Answer: A
NEW QUESTION # 29
Universal Containers like to track Application Bugs within Salesforce. The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?
- A. Create a field on cases
- B. Create a custom object for bugs and relate it to cases
- C. Create a section on the case page layout
- D. Create a relationship between the standard bug object and the standard case object
Answer: B
NEW QUESTION # 30
The manager needs to see the individual performance data of Sales Representatives on Accounts, Opportunity and Cases.
- A. Create a Dynamic Dashboard and add filter on Users, Account, Opportunity and Case
- B. Create individual dashboards
- C. Activate "Enable Viewing My Team's Dashboard" permission
- D. Create a dashboard and add filter on Users, Account, Opportunity and Case
Answer: D
NEW QUESTION # 31
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted?
Choose 3 answers.
- A. Clear the value of the lookup field.
- B. Delete the related record also.
- C. Do not allow deletion of a lookup record that is part of a lookup relationship.
- D. Notify the record owner.
- E. Prompt the user to enter another record to resolve the lookup relationship.
Answer: A,B,C
NEW QUESTION # 32
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Salesforce Advanced-Administrator Exam consists of 60 multiple-choice questions and has a time limit of 105 minutes. Advanced-Administrator exam covers a wide range of topics, including Salesforce data management, security, automation, and customization. Advanced-Administrator exam also assesses an individual's ability to design and implement complex business processes using Salesforce workflows, process builder, and approval processes.
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