[Dec 31, 2021] MB-240 Practice Exam Dumps - 99% Marks In Microsoft Exam

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Career Path

After successfully completing the Microsoft MB-240 exam, you will be awarded the associate-level certification. It qualifies you to apply for a variety of job roles, for example:

• Sales Operator Analyst;
• Customer Relationship Management (CRM) Analyst;
• Business Analyst (IT).

The average salary for the professionals with this certification can go as high as $141,084 per annum.

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Languages: English, Japanese

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.

 

NEW QUESTION 21
Drag and Drop Question
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/process-return

 

NEW QUESTION 22
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

• A. Edit the existing system status field values.
• B. Create the necessary system status values.
• C. Create the necessary sub-status values.
• D. Create the necessary service task values.

Answer: C

Explanation:
Section: Configure field service applications
Explanation

 

NEW QUESTION 23
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.

• A. Check sync filter on Bookable Resource Booking View.
• B. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
• C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
• D. Check that FSM app is synching to server.
• E. Check Drip Scheduling setting on the Bookable Resource.

Answer: B,C,E

Explanation:
Section: Manage field service mobility
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-not-showing

 

NEW QUESTION 24
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.

• A. Select the From warehouse location, then select the To warehouse location.
• B. Enter the quantity to transfer, then click transfer.
• C. Select the source warehouse, then select the destination warehouse.
• D. Enter the part number from the drop down, then click to transfer.

Answer: B,C

Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory- transfer

 

NEW QUESTION 25
You are setting up an agreement to schedule monthly work for a customer. The customer has a preferred start time for the work and a preferred technician. On which entity should you enter the customer's preferences?

• A. resource
• B. booking setup
• C. agreement
• D. account

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- customer-agreements

 

NEW QUESTION 26
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

 

NEW QUESTION 27
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:

 

NEW QUESTION 28
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute "Contract Status" required and to not allow invalid data tobe entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for FieldService Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.

• A. Create an OnChange rule to highlight a field when it does not contain correct field data.
• B. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
• C. Create an OnSave rule to check any field's data, but without highlighting thefield when the condition is notmet.
• D. Create an Option Set with all possible options for the attribute.
• E. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.

Answer: C,D,E

 

NEW QUESTION 29
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

• A. Edit the existing system status field values.
• B. Create the necessary system status values.
• C. Create the necessary sub-status values.
• D. Create the necessary service task values.

Answer: C

Explanation:
Section: Configure field service applications

 

NEW QUESTION 30
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?

• A. Yes
• B. No

Answer: B

Explanation:
Section: Configure field service applications

 

NEW QUESTION 31
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

• A. Start Location and End Location fields are not the same.
• B. Work Hours is not properly configured for days being optimized.
• C. The Work Location field is not set to Onsite.
• D. Optimize Schedule field is not set to Yes.
• E. Scheduling Method is not set to Optimize.

Answer: A,D,E

Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

 

NEW QUESTION 32
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series ofquarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents acomplete solution.

• A. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
• B. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
• C. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
• D. Create Invoice Setup for site visits, with Invoice Recurrence of each month.

Answer: C,D

 

NEW QUESTION 33
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

 

NEW QUESTION 34
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

• A. Work Order Types
• B. Resources
• C. Booking Rules
• D. Incident Type

Answer: D

Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types

 

NEW QUESTION 35
Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.

• A. work orders
• B. purchase orders
• C. products and services
• D. invoices

Answer: A,D

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

 

NEW QUESTION 36
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

Answer:

Explanation:

 

NEW QUESTION 37
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?

• A. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
• B. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
• C. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
• D. Set Real Time Mode to Yes on the Schedule Assistant view.

Answer: B

Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources

 

NEW QUESTION 38
You need to assign resources to a work order based on proximity to a service location. Which two tools can you use? Each correct answer presents a complete solution.

• A. Service Calendar
• B. Schedule Board
• C. Schedule Assistant
• D. Resource Groups

Answer: C,D

 

NEW QUESTION 39
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

 

NEW QUESTION 40
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?

• A. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
• B. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
• C. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
• D. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.

Answer: C

Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-work-orders

 

NEW QUESTION 41
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