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Salesforce Certified Administrator certification is an industry-recognized credential that validates the skills of an individual in administering and managing Salesforce applications. Salesforce Certified Administrator certification exam is designed to test the knowledge of an individual in areas such as data management, security, user management, and customization. It is a highly sought-after certification by individuals seeking to enhance their career prospects in the Salesforce ecosystem.
NEW QUESTION # 104
An administration needs to store the ID of record type of later use in a flow.
Which kind of variable should the administrator use?
- A. Record variable
- B. ID variable
- C. Text variable
- D. Boolean variable
Answer: A
NEW QUESTION # 105
Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing salesforce uses to budget for upcoming license purchases.
Where Should the administrator go to find out what type of licenses CK Has purchased and how many are available.
- A. User Licenses Related List in Company information.
- B. Usage based entitlement related list in company information.
- C. User Management settings in setup.
- D. Search for licenses types in setup.
Answer: A
Explanation:
Explanation
The User Licenses related list in Company Information shows the types of licenses that have been purchased for an org and how many are available or used. It also shows the expiration date of each license type if applicable. This information can help administrators plan for license purchases and manage user access.
Searching for license types in setup does not show how many licenses have been purchased or how many are available or used. User Management settings in setup does not show license information either, but rather settings related to user login, session, identity, etc. Usage-based entitlement related list in company information shows information about usage-based licenses such as API requests or sandboxes, but not user licenses. References:
https://help.salesforce.com/s/articleView?id=sf.users_understanding_license_types.htm&type=5
NEW QUESTION # 106
The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?
- A. Use an assignment element, one for when lead source is "Search Engine" and one for everything else.
- B. Assign a decision element to direct the user to a second screen to hold specific search engine only when a lead source is "Search Engine".
- C. Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is "Search Engine"
- D. Create a picklist for specific search engine, and set conditional visibility so that is only shown when lead source is "Search Engine".
Answer: D
Explanation:
Explanation
To require users to choose a specific search engine from a picklist when lead source is "Search Engine", and hide it otherwise, the administrator should create a picklist for specific search engine on the same screen as lead source, and set conditional visibility so that it is only shown when lead source is "Search Engine". This will make sure that users see only relevant fields based on their input. A decision element will create an extra screen that may disrupt user experience. An assignment element will not affect field visibility. A validation rule will not hide fields but only show errors when values are invalid. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_picklist.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screen_components_conditional_visibility.ht
NEW QUESTION # 107
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers
- A. Mass Delete Records
- B. Weekly Data Export
- C. Data Import Wizard
- D. Data Loader
Answer: A,D
Explanation:
Explanation
Mass delete records and data loader are two tools that can be used by Ursa Major Solar administrator undo import records into object mistake. Mass delete records tool allows administrators delete large numbers records meet certain criteria once setup interface; it can used undo import records into object mistake selecting records imported mistake deleting them mass delete records tool setup interface Data loader tool allows administrators import export delete large numbers records using CSV files command line interface API calls; it can used undo import records into object mistake using CSV file contains IDs records imported mistake deleting them data loader tool command line interface API calls Weekly data export data import wizard are not tools undo import records into object mistake because they either export import records but not delete them.
References: https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5
NEW QUESTION # 108
Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple design for one product across various stages.
Which two steps should the administration configure to meet this requirement?
Choose 2 answers
- A. Use the Standard Object for designs.
- B. Add a custom master detail field for shoe design on the Product Object.
- C. Configure a Custom Lookup Field for shoe design on the product object.
- D. Create a Custom Object for shoe design.
Answer: B,D
Explanation:
Explanation
Custom object and master detail field are two steps that should be configured to meet this requirement.
Custom object can be used to create a new object for shoe design that can store information about different designs and stages. Master detail field can be used to create a relationship between Product and Shoe Design that prevents deletion of Shoe Design records and allows multiple designs for one product. References:
https://help.salesforce.com/s/articleView?id=sf.customize_customobjects.htm&type=5https://help.salesforce.com
NEW QUESTION # 109
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
- A. Pig wide Defaults
- B. App Permissions
- C. Tab Settings
- D. Object Permissions
Answer: C
Explanation:
Explanation
To make a tab hidden in the All App Launcher or visible inany app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior of tabs for each app in an org. The administratorcan set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-Wide Defaults are not related to tabvisibility.
References:https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5
NEW QUESTION # 110
At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.
Which are two considerations for enabling this functionality?
Choose 2 answers
- A. Collaboration groups are created automatically for every department.
- B. An administrator needs to create a group to enable record sharing
- C. The Add Record action must be configured in the group publisher.
- D. Object layouts should be configured to include the groups related list.
Answer: B,C
NEW QUESTION # 111
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
which feature should an administrator configure to meet this requirement?
- A. Case Scheduled Reports.
- B. Case Escalation Rules.
- C. Case Assignment Rules.
- D. Case Dashboard Refreshes.
Answer: B
Explanation:
Explanation
Case escalation rules are a way to automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 112
Which tool should an administrator use to review recent configuration changes made in their org?
- A. Debug logs
- B. Setup Audit Trail
- C. Field History Tracking
- D. Critical Updates
Answer: B
Explanation:
Explanation
Setup audit trail is a tool that allows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made what changes and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users.
Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup. References:
https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5
NEW QUESTION # 113
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
- A. Auto-response rules, Queues, Escalation Rules
- B. Auto-response rules, Entitlements, Escalation Rules
- C. Auto-response rules, Queues, Macros
- D. Auto-response rules, Macros, Entitlements
Answer: A
Explanation:
Explanation
To acknowledge cases with a Case Reason of Installation immediately via email and assign them to appropriate agents, and escalate cases that are still in New status after 4 hours to support management, an administrator should use Auto-response rules, Queues, and Escalation Rules for case management.
Auto-response rules allow sending automatic email responses to customers based on case criteria. Queues allow grouping cases that share common characteristics and assigning them to a group of users who can access and work on them. Escalation rules allow escalating cases that meet certain criteria to higher-level users or groups and sending email notifications. Macros and Entitlements are not case management tools that can be used for this requirement. References:
https://help.salesforce.com/s/articleView?id=sf.case_autoresponse.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5
NEW QUESTION # 114
An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network.
What are two considerations for this configuration?
Choose 2 answers
- A. IP address restrictions are set on the profile or globally for the org.
- B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions.
- C. Assign single sign-on to a permission set to allow users to log in when outside the network.
- D. Restrict U2F Security Keys on the user's profile to enforce login hours.
Answer: A,B
NEW QUESTION # 115
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers
- A. The User is in a Custom hierarchy field.
- B. The use is part of a territory hierarchy.
- C. The User is the highest role in the role hierarchy
- D. The User is assigned in workflow email alert.
Answer: B,D
Explanation:
Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself. References:
https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5
NEW QUESTION # 116
The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases.
How should the screen flow be distributed?
- A. Page Layout
- B. Lightning page
- C. Home page
- D. Component Filter
Answer: B
NEW QUESTION # 117
An administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created.
What could the issue be?
- A. The flow URL is deactivated.
- B. The flow trigger is missing.
- C. The flow is inactive.
- D. The flow is read only.
Answer: C
Explanation:
Explanation
A flow can be active or inactive depending on whether you want it to run or not. Aninactive flow cannot be run by users or processes until you activate it. If a flow in production is supposed to create new records but it is not doing so, it could be because the flow is inactive and needs to be activated.
References:https://help.salesforce.com/s/articleView?id=sf.flow_distribute_activate.htm&type=5
NEW QUESTION # 118
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?
- A. Case escalation rule
- B. Case assignment rule
- C. Auto-response rule
- D. Einstein Case Routing
Answer: A
NEW QUESTION # 119
Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.
How should the administrator deliver this requirement?
- A. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.
- B. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders
- C. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
- D. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders
Answer: A
NEW QUESTION # 120
The administrator at universal containers has a screen flow that helps users create new leads.
When lead source is "Search Engine", the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not "Search Engine", this picklist should be hidden.
How should the administrator complete this requirement?
- A. Use an assignment element, one for when lead source is "Search Engine" and one for everything else.
- B. Assign a decision element to direct the user to a second screen to hold specific search engine only when a lead source is "Search Engine".
- C. Configure a picklist for specific search engine, and use a validation rule to conditionally show only when lead source is "Search Engine"
- D. Create a picklist for specific search engine, and set conditional visibility so that is only shown when lead source is "Search Engine".
Answer: B
NEW QUESTION # 121
The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers
- A. Email Alert
- B. Chatter Post
- C. Field Update
- D. Auto launched Flow
Answer: A,C
NEW QUESTION # 122
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