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Oracle 1z0-1037-22 Exam Syllabus Topics:
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NEW QUESTION 30
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)
- A. tasks that are unassigned
- B. tasks for specific users
- C. open tasks only
- D. tasks related to specific content types only
- E. tasks that are assigned
Answer: A,B,C
Explanation:
Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897
NEW QUESTION 31
Which two statements are true about Knowledge Advanced views? (Choose two.)
- A. View cannot be renamed or deleted but only modified.
- B. Views do not depend on the number and purpose of the interface that your organization uses.
- C. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
- D. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
- E. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
Answer: D,E
Explanation:
You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963
NEW QUESTION 32
Which two features can you use to connect output levels in a report? (Choose two.)
- A. grouping
- B. dashboards
- C. drill-down links
- D. drill-down filters
- E. variables
Answer: C,D
Explanation:
When you use the report and click a drill-down link on the first level of the report, the second output level knows to display only information related to the queue in the row you clicked. For more complex reports, the drill-down filter can be changed.
Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGth_Analytics
NEW QUESTION 33
Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports? (Choose three.)
- A. Words without Concepts
- B. Search Accuracy
- C. Article Aging
- D. Questions with High Score Answer
- E. Click-Though Rate of External Documents
Answer: A,C,E
Explanation:
Accessing Analytics Reports
Use the following procedure to access Knowledge Advanced Analytics reports.
To view the following reports, select Common, Data Integration and the report.
To view the following reports, select OKCS and the report.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75
NEW QUESTION 34
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?
- A. Add to Existing Concept
- B. Copy a Concept
- C. Add Synonyms
- D. Add a Concept
- E. Edit Concept
Answer: A,D,E
Explanation:
The Actions To Take menu lists the tuning options for each object. Each object has a set of tuning actions, as displayed in the following table.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Selecting_or_Entering_a_Question_to_Tune_aa1040311
NEW QUESTION 35
Which two statements are true about replacement tokens? (Choose two.)
- A. They enable re-use of existing content of any data type in variables.
- B. They enable management of standardized content from a single resource.
- C. They enable re-use of content in a standardized form.
- D. They enable creation and storage of complex content consisting of integrated text and images multiple times.
Answer: B,C
Explanation:
Replacement tokens enable you to do the following:
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25
NEW QUESTION 36
Which two statements are true about the Connect Common Object Model? (Choose two.)
- A. Primary objects contain either primitive data types or sub-objects.
- B. Sub-objects contain only primitive data types.
- C. An array object is a collection of primary objects.
- D. CRUD operations can be performed on sub-objects only through their parent primary object.
- E. Primary objects have only independent life cycles.
Answer: D,E
Explanation:
D: CRUD operations on Sub-Objects are done only via their parent object E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject. Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.
NEW QUESTION 37
A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)
- A. It can change views of articles.
- B. It can request translations of articles.
- C. It cannot change product/category of articles.
- D. It can publish and un-publish articles.
- E. It cannot delete articles from the Content Type.
- F. It cannot change the owner of articles.
Answer: A,B,D
Explanation:
You can manage the following tasks through the bulk update feature.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/managing-content.html#c_Modifying_Articles_with_Bulk_Update_ad1132751
NEW QUESTION 38
Which three statements are true about processing options in Web Services? (Choose three.)
- A. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
- B. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
- C. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
- D. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
- E. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
- F. FetchAllNames proprerty of GetProcessingOptions indicates to the server that all NameID Types should include both Name and ID.
Answer: B,C,F
Explanation:
A: UpdateProcessingOptions include SuppressExternalEvents and SuppressRules.
B: FetchAllNames signals to the server that all NamedID types should include both the Name and the ID for that field.
C: SuppressExternalEvents is used to indicate that external events should not run after the operation completes.
SuppressRules is used to indicate that business rules should not run after the operation completes.
NEW QUESTION 39
Which five components can be used to filter the Authoring inbox? (Choose five.)
- A. Product and Categories
- B. Content Types
- C. Assignment status
- D. User
- E. Views
- F. Rating
- G. Locales
- H. Console roles
Answer: B,C,D,E,G
Explanation:
Filters enable you to view a specific subset of tasks from the Task list.
The following describes the five filters available for displaying the task list.
Reference:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 17
NEW QUESTION 40
Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code "ACCESS_DENIED".
What are two reasons for this? (Choose two.)
- A. For Site "II_CONNECT_ENABLED" Configuration setting is not turned on.
- B. Staff account credentials are not correct.
- C. Knowledge Foundation API can only be used by an internal application.
- D. Staff account profile does not have permission to access Knowledge Foundation API.
- E. For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on.
Answer: D,E
NEW QUESTION 41
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
Explanation:
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams.
Reference:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70
NEW QUESTION 42
Which statement is true about generic objects?
- A. CRUD operations cannot be performed with generic objects.
- B. Batching and chaining operations are supported only by generic objects.
- C. A generic object representation must be built for handling standard objects.
- D. A generic object representation must be built for custom objects.
Answer: B
Explanation:
Chaining is always used together with batching. A batch operation includes multiple target operations that each can take a homogeneous or heterogeneous list of business objects.
Reference:
https://docs.oracle.com/en/cloud/paas/integration-cloud-service/cccdg/batch-and-bulk-operations.html
NEW QUESTION 43
Which action can be performed on published reports?
- A. modify report permissions
- B. activate run-time selectable filters
- C. enable drill-down links for report levels
- D. add page breaks
Answer: B
Explanation:
A docked filter is a run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variables in the report, bypassing the Search window.
NEW QUESTION 44
Which two statements are true about exporting report data? (Choose two.)
- A. It can be exported using only absolute HTML layouts.
- B. It can be exported in PDF format.
- C. It can be exported in XML format.
- D. It can be exported only as an .xlsx Excel file.
- E. It can be exported as a Word doc.
- F. It can be exported to a character-delimited file.
Answer: C,F
NEW QUESTION 45
You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
- A. Custom report with Predefined List variable
- B. Custom report with Ad Hoc Value variable
- C. Standard report with Replacement Value variable
- D. Standard report with User Defined List variable
Answer: B
Explanation:
There are several types of variables you can use, including predefined lists, user-defined lists, ad hoc values, and replacement values. Each of these serves a unique function.
Ad Hoc Value. Select this type to allow staff members to type their own value for the parameter at run-time, without having to select from a list. For example, an individual using the report types the exact expression or string to use as the variable value.
When you select this type, you must select a data type for the variable.
NEW QUESTION 46
How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?
- A. Profiles
- B. Views
- C. Console Roles
- D. User groups
Answer: D
Explanation:
Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups.
You configure content visibility for user groups and content processing authentication for external collections using either the Collection Wizard or Collection Form under Manage Collections.
Reference:
Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60
NEW QUESTION 47
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