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Avaya 72301X exam consists of 60 multiple-choice questions that need to be completed within 90 minutes. 72301X exam covers a variety of topics, including installation, configuration, troubleshooting, and maintenance of Avaya Aura® Communication Applications. Candidates must demonstrate their expertise in performing these tasks while adhering to best practices and industry standards. Upon passing the exam, candidates will be awarded the Avaya Aura® Communication Applications Support certification, which validates their knowledge and expertise in supporting Avaya's messaging, conferencing, and contact center applications.

To prepare for the Avaya 72301X certification exam, candidates should have a good understanding of the Avaya Aura® Communication Applications architecture, features, and functionalities. They should also have hands-on experience in supporting Avaya Aura® Communication Applications. There are many resources available to help candidates prepare for the certification exam, including online study materials, training courses, and practice exams.

 

NEW QUESTION # 38
You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.
How can the application processes be started?

• A. SSH to Avaya Breeze ™, and execute theservice ps startcommand.
• B. SSH to Avaya Breeze ™, and execute thestart -acommand.
• C. Accept Service on the cluster using Avaya Aura System Manager web GUI.
• D. SSH to Avaya Breeze ™, and execute theservice presence startcommand.

Answer: C

NEW QUESTION # 39
Which statement about Avaya Session Border Controller (SBC) is true?

• A. The Avaya SBC is a service within System Manager (SMGR) to support deployments.
• B. The Avaya SBC secures and authenticates Integrated Services Digital network (ISDN) calls placed to/from the Public Switched Telephone Network (PSTN).
• C. The Avaya SBC is the enabling and secure pivot point for H.323 Communications in and out of the Enterprise.
• D. The Avaya SBC is the enabling and secure pivot point for SIP Communications in and out of the Enterprise.

Answer: D

NEW QUESTION # 40
What is the way to check the version of Presence Services snap-in installed on the Avaya Breeze™ platform?

• A. Using PuTTY SSH to the Avaya Breeze™ platform, login as cust, then execute theswversioncommand.
• B. Using PuTTY SSH to the Avaya Breeze™ platform, login as cust, then execute theswversion - PresenceServicescommand.
• C. Using Avaya Aura System Manager (SMGR) Navigate to Elements > Engagement Development Platform
  > Server Management, and read the Version displayed.
• D. Using Avaya Aura System Manager (SMGR) Navigate to Elements > Engagement Development Platform
  > Server Administration, and read the Version displayed.

Answer: D

NEW QUESTION # 41
Right after an Avaya Breeze ™ installation, the customer called in stating WebRTC calls are not working.
Where can the administrator go to verify that the Avaya Breeze ™ server was configured to Accept Service?

• A. Avaya Aura System Manager web GUI, and navigate to Breeze Dashboard.
• B. Avaya Breeze ™ web GUI, and navigate to Avaya Breeze ™ Dashboard.
• C. Avaya Breeze ™ command line, and run thestatus servicecommand.
• D. Avaya Aura System Manager command line, run thestatus servicecommand.

Answer: A

NEW QUESTION # 42
In which three modes can you use the command traceSBC in Avaya Session Border Controller? (Choose three.)

• A. Summary-time mode
• B. Non real-time mode
• C. Automatic mode
• D. Real-time mode
• E. Ladder mode

Answer: B,C,D

NEW QUESTION # 43
After you finish the Avaya Breeze ™ installation you notice that the host name is incorrect.
How can you change the hostname in Avaya Breeze ™?

• A. Using SSH client login to the Breeze server and run the command CEnetSetup
• B. Using System Manager (SMGR), navigate to Breeze > Server Administration
• C. Using System Manager (SMGR), navigate to Elements > Routing > SIP Entity
• D. Using SSH client login to the SMGR server and run the command CEnetSetup

Answer: A

NEW QUESTION # 44
A Maintenance Engineer logs onto the Command Line Interface (CLI) of Avaya Aura Messaging (AAM) and issues thevmstatcommand.
What information will the display present?

• A. status information about the virtual machine
• B. count of mailbox password violation attempts
• C. statistical information about voicemail boxes
• D. information about the volatile memory

Answer: D

NEW QUESTION # 45
Which statement about Instant Message and Presence delivery to a SIP Remote Worker is true?

• A. Presence notifications and IM are sent to a Remote Worker via Session Manager and Avaya SBCE.
• B. Presence and IM is delivered to SIP Remote Workers without passing through Session Manager.
• C. IM is sent/from to a Remote Worker via Session Manager and SBCE; Presence notifications are relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.
• D. Presence notifications are sent to a Remote Worker via Session Manager and SBCE; IM is relayed from Breeze to Remote Worker via SBCE but without passing through Session Manager.

Answer: D

NEW QUESTION # 46
After a new implementation the customer began to experience dropped calls and an 'all lines busy' error condition. The carrier confirmed their service was operational and all lines tested came back good. After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.
Which pre-implementation step was omitted?

• A. properly sizing trunk capacity
• B. interoperability testing
• C. upgrading the circuits
• D. correct licensing specifications

Answer: A

NEW QUESTION # 47
Considering the message flow to an Avaya Aura Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?

• A. It is anchored on the Avaya Aura Media Server for the duration of the call.
• B. It is not anchored on the Avaya Aura Media Server.
• C. It is anchored on the Avaya Aura Media Server until the agent answers the call.
• D. It is anchored on the Avaya Aura Media Server if using SIP agent.

Answer: A

NEW QUESTION # 48

Refer to the exhibit.
Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.
Based on this information, what is and is not working?

• A. The local area network, Avaya Aura Communication Manager, and Avaya Aura Session Manager are working. The public network is not working.
• B. The local area network, Avaya Aura Communication Manager, and Avaya Aura Session Manager are working. SBCE is not working.
• C. The local area network and Avaya Aura Session Manager are working. Avaya Aura Communication Manager is not working.
• D. The local area network, Avaya Aura Communication Manager, and Avaya Aura Session Manager are working. SBCE is partially working, but routing may be incorrect.

Answer: D

Explanation:
Explanation
Communication Manager is working because can make calls out successfully, SBCE is partially working * Notice that the FROM header is an IP address instead of a domain name = avava.com. CM needs to see domain name. IP address to domain conversion is performed by Topology Hiding.

NEW QUESTION # 49
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

• A. Update the Knowledge Management database.
• B. Praise individuals for contribution.
• C. Install a patch to fix the problem.
• D. Implement a solution.

Answer: D

NEW QUESTION # 50
Which three standards does the Avaya Aura Application Enablement Services (AES) support? (Choose three.)

• A. Computer Supported Telecommunications Applications (CSTA)
• B. Media Stream Reservation Protocol (MSRP)
• C. Java Telephony API (JTAPI)
• D. Far End Camera Control (FECC)
• E. Telephony Server API (TSAPI)

Answer: A,C,E

NEW QUESTION # 51
Which two trace tools are available for Session Manager? (Choose two.)

• A. thetraceSMcommand on the Session Manager Command Line Interface
• B. Pcap
• C. Trace Viewer in the System Manager GUI
• D. theCallTracecommand on the Session Manager Command Line Interface
• E. theList tracecommand on the Session Manager Command Line Interface

Answer: A,C

NEW QUESTION # 52
traceSBC is a tool that can be used to trace the calls that cross through the Avaya Session Border Controller (SBC), calls to the public network, or calls from the public network.
Which two statements describe another function of traceSBC? (Choose two.)

• A. traceSBC parses Avaya SBCE log files and displays SIP and PPM messages, you can use the tool even in case of TLS and HTTPS
• B. traceSBC command can be used from CLI ipsec user
• C. traceSBC can trace SIP trunk calls but not Remote Workers calls at the same time
• D. traceSBC can be used to view STUN/TURN messages.
• E. traceSBC can only be used to view PPM messages if they are transported using HTTP instead HTTPS

Answer: A,D

NEW QUESTION # 53
Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura System Manager (SMGR)?

• A. the Replication menu in SMGR web interface
• B. the Duplication menu in SMGR web interface
• C. the Replication menu in WebRTC web interface
• D. the Synchronization menu in Breeze web interface

Answer: A

NEW QUESTION # 54
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