Reliable EXIN ITIL ITILFND_V4 Dumps PDF Jan 05, 2022 Recently Updated Questions

Pass Your  EXIN ITILFND_V4 Exam with Correct 120 Questions and Answers

NEW QUESTION 62
Which dimension includes the knowledge needed for the management of services?

• A. Partners and suppliers
• B. Information and technology
• C. Organizations and people
• D. Value streams and processes

Answer: B

 

NEW QUESTION 63
Which is a purpose of the 'service desk' practice?

• A. To be the entry point and single point of contact for the service provider with all of its users
• B. To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
• C. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• D. To support the agreed quality of a service by handling all pre-defined, user-initiated service requests

Answer: A

 

NEW QUESTION 64
What is the purpose of the 'deployment management' practice?

• A. To set clear business-based targets for service performance
• B. To ensure services achieve agreed and expected performance
• C. To move new or changed components to live environments
• D. To make new or changed services available for use

Answer: C

 

NEW QUESTION 65
What should be used to set user expectations for request fulfillment times?

• A. The time needed to realistically deliver the service
• B. The service levels of the supplier
• C. The consumer demand for the service
• D. The time that the customer indicates for service delivery

Answer: A

 

NEW QUESTION 66
Which is an important principle of communication in service operation?

• A. It is stored in the configuration management system
• B. Meetings are always the best method of communication
• C. Information should always be communicated
• D. It has an intended purpose or a resultant action

Answer: D

 

NEW QUESTION 67
Which process is responsible for managing all service requests from users?

• A. Event management
• B. Request fulfilment
• C. Change fulfilment
• D. Incident management

Answer: B

 

NEW QUESTION 68
Which statement about the 'four Ps' of service design is CORRECT?

• A. Products refers to producers and metrics
• B. People refers to technology and tools
• C. Processes refers to skill and training
• D. Partners refers to suppliers and vendors

Answer: D

 

NEW QUESTION 69
Which is part of service provision?

• A. The management of resources needed to consume the service
• B. The grouping of one or more services based on one or more products
• C. The joint activities performed to ensure continual value co-creation
• D. The management of resources configured to deliver the service

Answer: D

 

NEW QUESTION 70
When should a change request be submitted to resolve a problem?

• A. As soon as a solution for the problem has been identified
• B. As soon as a workaround for the problem has been identified
• C. As soon as the analysis of the frequency and impact of incidents justifies the change
• D. As soon as the analysis of cost, risks and benefits justifies the change

Answer: D

 

NEW QUESTION 71
Which two statements about an organization's culture are CORRECT?
It is created from shared values based on how it carries out its work It is determined by the type of technology used to support services It should be based on the culture of prospective suppliers It should be based on the objectives of the organization

• A. 1 and 2
• B. 3 and 4
• C. 2 and 3
• D. 1 and 4

Answer: D

 

NEW QUESTION 72
What is the purpose of the 'problem management' practice?

• A. To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• B. To protect the information needed by the organization to conduct its business
• C. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
• D. To align the organization's practices and services with changing business needs through the ongoing identification and improvement of services

Answer: C

 

NEW QUESTION 73
When planning 'continual improvement', which approach for assessing the current state of a service is CORRECT?

• A. An organization should always develop competencies in methodologies and techniques that will meet their needs
• B. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
• C. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
• D. An organization should always use a single technique to ensure metrics are consistent

Answer: A

 

NEW QUESTION 74
Which practice makes new services available for use?

• A. IT asset management
• B. Deployment management
• C. Change enablement
• D. Release management

Answer: D

 

NEW QUESTION 75
Which is the CORRECT description of an outcome?

• A. The result of carrying out an activity, following a process, or delivering an IT service
• B. The prediction of the future demand requirements for an activity, process or IT service
• C. The design and development of the activities that make up a process or IT service
• D. The inputs that trigger an action for an activity, process or IT service

Answer: A

 

NEW QUESTION 76
Which term relates to service levels aligned with the needs of service consumers?

• A. Utility
• B. Warranty
• C. Service management
• D. Cost

Answer: B

 

NEW QUESTION 77
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

• A. CIs
• B. assets
• C. customers
• D. suppliers

Answer: A

 

NEW QUESTION 78
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