[UPDATED 2021] Pegasystems PEGAPCBA84V1 Questions Prepare with Free Demo of PDF
NEW 2021 Certification Sample Questions PEGAPCBA84V1 Dumps & Practice Exam
Pegasystems PEGAPCBA84V1 Exam Syllabus Topics:
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NEW QUESTION 11
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?
- A. Configure a field group list for all the room types.
- B. Configure a calculation for the total cost held.
- C. Configure a when condition for the total cost field.
- D. Configure a validate condition for the total cost field.
Answer: A
Explanation:
https://collaborate.pega.com/question/test-process-flow
NEW QUESTION 12
Select the use case that requires an integration by using robotic process automation (RPA).
- A. A drug trial management application submits trial data to a protected system through a secure connection.
- B. An online ordering application submits credit card information to a payment processor through a web service.
- C. An order management application updates a customer profile in a legacy system that lacks an exposed API.
- D. A service management application lists paint options sourced from a Pega Platform data object.
Answer: B
NEW QUESTION 13
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the goal to be the desired response time based on policy and send notifications to both parties.
- B. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
- C. Set the goal to be the required response time based on policy and send notifications to both parties.
- D. Set the deadline to be the required response time based on policy and send notifications to both parties.
Answer: A,D
NEW QUESTION 14
Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name the step where the request is sent to the manager?
- A. Approve Employee Request
- B. Request Approval
- C. Manager Approves Request
- D. Review Request
Answer: D
NEW QUESTION 15
Apartment tenants submit maintenance requests that specify their name, address, request type, and request description. The apartment management company often receives multiple requests from a single address about the same issue. The company wants to identify duplicate maintenance requests that are submitted less than 30 days apart.
Which three configurations, when applied in combination on the Search duplicate cases step, achieve this goal? (Choose Three)
- A. Configure the apartment address as a basic condition.
- B. Configure the apartment address as a weighted condition.
- C. Configure a time period for the request date as a weighted condition.
- D. Configure the request type as a weighted condition.
- E. Configure the tenant name as a basic condition.
Answer: B,D,E
NEW QUESTION 16
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you design the report?
- A. Create a filter for each cost center and count the case IDs.
- B. Define a function for the cost center column to total the case IDs.
- C. Summarize the case ID column by count.
- D. Summarize the regional cost centers by count.
Answer: C
NEW QUESTION 17
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
The requirement changes to allow the parent case to continue before the child cases resolve.
How do you configure the Wait steps for this requirement?
- A. Configure the Wait step so that only one child case must resolve before the parent case can continue.
- B. Configure the Wait step so users can choose to continue the parent case process regardless of child case status.
- C. Configure the Wait step to continue the parent case when the child cases reach the payment pending review status.
- D. Configure the Wait step to continue the parent case when the child cases reaches audit or approval.
Answer: C
NEW QUESTION 18
A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.
Select the case type relationship that satisfies the requirement.
- A. Make credit check a spin-off case of credit card request.
- B. Make credit check a child case of credit card request.
- C. Make credit card request a child case of credit check.
- D. Make both loan request and credit check top cases.
Answer: B
NEW QUESTION 19
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.
- A. Configure checkout request as a child case of hotel review.
- B. Configure hotel review as a child case of the checkout request.
- C. Configure hotel review as a parallel process to the checkout request.
- D. Configure both checkout request and hotel review as top-level cases.
Answer: C
NEW QUESTION 20
A team is developing a new customer-focused application. The team wants to achieve the maximum benefits of application adoption.
Select each example on the left and drag it to the appropriate design concept on the right.
Answer:
Explanation:
NEW QUESTION 21
A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?
- A. Route the request to a manager who assigns the agent.
- B. Route to a work group based on the location.
- C. Route requests to a skilled work group.
- D. Route to a skilled member of a work group.
Answer: C
NEW QUESTION 22
In the first design sprint, during the initial workshop with an airline, you obtain several deliverables and outcomes. In the Answer area, identify the output type for each deliverable or outcome.
Answer:
Explanation:
NEW QUESTION 23
Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
- C. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
- D. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
Answer: C,D
NEW QUESTION 24
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
Answer:
Explanation:
NEW QUESTION 25
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
* If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)
B)
C)
D)
- A. Option D
- B. Option B
- C. Option A
- D. Option C
Answer: D
NEW QUESTION 26
When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?
- A. In the Employment Information process add a custom condition to test the card type.
- B. In the Employment Information process add an Approve/Reject step to test the card type.
- C. In the Employment Information process validate card type for continued processing.
- D. In the Employment Information process add a card type true/false field to a user view.
Answer: D
NEW QUESTION 27
Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?
- A. Replace the Wait step in the Item Return stage with a Change Stage step.
- B. Add an Item Retention alternate stage and define a process for retention of item.
- C. Add a decision in the Item Return process to change the stage when a return is not necessary.
- D. Add a condition to skip the Item Return stage when a return is not necessary.
Answer: D
NEW QUESTION 28
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Add a Persist case step to the case life cycle.
- B. Configure the stage to resolve the case.
- C. Add a decision shape to the process.
- D. Configure the case type to create temporary cases.
Answer: A,C
NEW QUESTION 29
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
- B. An accountant wants to list the largest order for the last month, for each customer account.
- C. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
Answer: A,B
NEW QUESTION 30
A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?
- A. Currency
- B. Integer
- C. Picklist
- D. Decimal
Answer: A
NEW QUESTION 31
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