VALID C-C4H510-21 Exam Dumps For Certification Exam Preparation
C-C4H510-21 Dumps PDF 2023 Strategy Your Preparation Efficiently
C-C4H510-21 Exam Certification Details:
| Sample Questions: | SAP C-C4H510-21 Exam Sample Question |
| Languages: | English |
| Duration: | 180 mins |
| Level: | Associate |
NEW QUESTION 44
Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
- A. Ticket due date
- B. Status
- C. Service level of incoming tickets
- D. Service category
Answer: A,B
NEW QUESTION 45
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
- A. Existing reports can be reused
- B. Offline access is available
- C. No additional authorization concept is required
- D. No security issues with mashup outside of corporate network
- E. Real-time data access
Answer: A,C,E
NEW QUESTION 46
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Custom reports
- B. Web service message monitoring
- C. Inner join data sources
- D. Standard reports
- E. Interactive dashboards
Answer: A,B,D
NEW QUESTION 47
Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.
- A. Operating hours
- B. Working calendar
- C. Maintenance plan
- D. Service contract
Answer: A,B
NEW QUESTION 48
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Code list restriction
- B. Personalization
- C. Activation scoping item in administration
- D. Usage of restriction rules
Answer: B
NEW QUESTION 49
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?
- A. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- B. Unrestricted access rights override any restrictions you have defined.
- C. Restricted access rights override any unrestricted access you have defined.
- D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
Answer: B
NEW QUESTION 50
You are integrating SAP Service Cloud with SAP ERP. In which system is the pricing procedure stored?
- A. SAP ERP
- B. SAP SuccessFactors
- C. SAP Service Cloud
- D. SAP Analytics Cloud
Answer: A
NEW QUESTION 51
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. ASAP mashups
- B. HTML mashups
- C. Internal mashups
- D. URL mashups
Answer: B,D
NEW QUESTION 52
Which of these template formats is supported by the Data Workbench?
- A. HTML
- B. Raw data
- C. csv
- D. XML
Answer: C
NEW QUESTION 53
Which data element is used to calculate the warranty start?
- A. Warranty duration
- B. Service category
- C. Warranty reference date
- D. Number of months
Answer: C
NEW QUESTION 54
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
Note: There are 2 correct answers to this question.
- A. Create a migration template.
- B. Integrate MindTouch.
- C. Create a broadcast.
- D. Configure SAP Jam as knowledge base.
Answer: B,D
NEW QUESTION 55
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
- A. Map the data fields with the offered data fields in the migration template.
- B. Download the migration template.
- C. Schedule an MORO Job.
- D. Save the file in XML
Answer: A,C
NEW QUESTION 56
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Service Category
- B. Installed Base
- C. Priority
- D. Ticket ID
- E. Ticket Type
Answer: A,C,E
NEW QUESTION 57
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A. Employees
- B. Service agents
- C. Territories
- D. Incidents
Answer: C,D
NEW QUESTION 58
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
- A. Tickets
- B. Products
- C. Employees
- D. Accounts
Answer: A
NEW QUESTION 59
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. Warranty management is available in service tickets.
- C. The Measurements feature is activated.
- D. The number of available standard reports is reduced.
Answer: A
NEW QUESTION 60
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. You can add custom fields in data sources and reports.
- B. You can access data base and check raw data in tables.
- C. You can use a console to write SQL statements.
- D. You can save report views and make them available to users.
Answer: A,D
NEW QUESTION 61
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Employee
- B. Business role
- C. Service agent
- D. Business user
Answer: A
NEW QUESTION 62
Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Workflow With Action Account Creation
- B. Mass Change Account Data
- C. Online Maintenance
- D. Data Workbench
Answer: C,D
NEW QUESTION 63
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.
- A. Offline access is available
- B. No additional authorization concept is required
- C. Existing reports can be reused
- D. No security issues with mashup outside of corporate network
- E. Real-time data access
Answer: A,C,E
NEW QUESTION 64
Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
- A. Maintain the installed base
- B. Scope registered products
- C. Purchase a license for the registered product
- D. Maintain number ranges for customers
Answer: B,D
NEW QUESTION 65
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Contract
- C. Ticket
- D. Maintenance plan
Answer: B,C
NEW QUESTION 66
Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.
- A. Sales Contact
- B. Service Notification
- C. Service Contract Management
- D. Registered Products and Installed Bases
Answer: B,C
NEW QUESTION 67
Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.
- A. Service request
- B. Customer
- C. Maintenance plan
- D. Contracts
Answer: B,D
NEW QUESTION 68
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.
- A. Absolute
- B. Recall
- C. Cyclical
- D. Counter based
Answer: A,C
NEW QUESTION 69
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SAP C-C4H510-21 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| User Management < 8% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Reporting 8% - 12% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets. |
| Contracts and Ticket Hierarchy < 8% | Explain Contracts & Case Management in Service Tickets. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
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