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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 10% | - Upgrades and updates - Backup and restore procedures - Common issues and resolution - Log analysis and monitoring |
| Topic 2: Configuration & Administration | 20% | - User, agent and extension management - Schedule server and automation tasks - Roles and permissions - System parameters and settings |
| Topic 3: ACCCM Architecture & Components | 20% | - Database and licensing - Server components and services - System overview and functionality - Web interface and navigation |
| Topic 4: Integration & Connectivity | 25% | - Integration with CMS, Call Recorder and other systems - Integration with Communication Manager - Firewall and security configuration - Network ports and protocols |
| Topic 5: Installation & Deployment | 25% | - Post-installation validation - License activation and setup - Prerequisites and compatibility - Server installation and configuration |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
When integrating Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring, it is necessary to create a login ID for the Quality Monitoring Database.
Which database role membership must be selected when creating the user?
- A. db_datawriter
- B. witness_user_role
- C. db_owner
- D. db_securityadmin
Correct Answer: C 🗳️
A customer provided a Windows 2008 R2 Server (or an Avaya Contact Center Control Manager (ACCCM) installation. You have to verify the Internet Information Server (IIS) settings Which two IIS component are necessary for ACCCM? (Choose two.)
- A. enable Network DTC access
- B. ASP CGI
- C. MessageQueuing
- D. ActiveServerPages
- E. WebDAV Publishing
Correct Answer: B,D 🗳️
The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?
- A. Microsoft SQLServer2005EnterpriseEdition
- B. Microsoft SQLServer 2005Express Edition
- C. Microsoft SQLServer2005StandardEdition
- D. Microsoft SQL Server 2008Express, Standard/Enterprise Edition
Correct Answer: D 🗳️
A company has an Avaya Contact Center Control Manager (ACCCM) solution. The administrator created a now user account, but the new user is unable to login into ACCCM.
The password has been verified and is correct. What is a cause of this problem?
- A. The userhas no ACCCM Role assigned.
- B. The Provisioning Server is slopped.
- C. Theuserhas noCommunication Manager (CM) Role assigned.
- D. The Extension Number in the User Form is invalid.
Correct Answer: A 🗳️
A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?
- A. Verify that the extension owners ACCCM role is assigned to the New York location.
- B. Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
- C. Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
- D. Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
Correct Answer: B 🗳️
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