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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Vector Queuing Priorities
B) Dynamic Percent Allocation
C) Service Objective
D) Dynamic Threshold Adjustment

2. To activate, which three options require an Avaya authorization password? (Choose three)

A) the number of agents that the CMS can report on
B) the number of ACDs that the CMS system can monitor
C) features assigned to each user
D) the number of users that can be administered in the CMS
E) simultaneous CMS Supervisor logins

3. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Log in as a CMS administrative user and execute the paaswd command for that user.

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 100000
C) 15600
D) 500000

5. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Agent
B) Skill
C) Split
D) Vector

Solutions: