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Avaya 6201.1 Exam Braindumps - in .pdf Free Demo

  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Last Updated: Oct 05, 2026
  • Q & A: 55 Questions and Answers
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  • Exam Code: 6201.1
  • Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Last Updated: Oct 05, 2026
  • Q & A: 55 Questions and Answers
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Avaya 6201.1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Aura Communication Manager Fundamentals- Platform Architecture
  • 1. System architecture and integration
  • 2. Avaya Aura Communication Manager components
  • 3. Licensing and feature overview
Topic 2: Reporting and Performance Management- Monitoring Operations
  • 1. Real-time and historical reports
  • 2. Agent and split performance analysis
  • 3. Service level measurement
Topic 3: Maintenance and Troubleshooting- System Support
  • 1. Common implementation issues
  • 2. Diagnostic tools and logs
  • 3. Backup, restore, and best practices
Topic 4: Contact Center Implementation- Deployment and Configuration
  • 1. Agent, skill, and vector configuration
  • 2. Hunt groups and routing strategies
  • 3. Installation prerequisites
Topic 5: Avaya Call Management System Fundamentals- CMS Configuration
  • 1. CMS architecture and functions
  • 2. Administration basics
  • 3. Data collection and reporting
Topic 6: Call Routing and Vectoring- Routing Configuration
  • 1. Call treatment and routing logic
  • 2. Vector programming concepts
  • 3. VDN configuration

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

  • A. Vector Queuing Priorities
  • B. Dynamic Percent Allocation
  • C. Service Objective
  • D. Dynamic Threshold Adjustment
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

To activate, which three options require an Avaya authorization password? (Choose three)

  • A. the number of agents that the CMS can report on
  • B. the number of ACDs that the CMS system can monitor
  • C. features assigned to each user
  • D. the number of users that can be administered in the CMS
  • E. simultaneous CMS Supervisor logins
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).

Question #3

CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

  • A. Log in as root and execute the password command for that user.
  • B. Perform a manual login from CMS Supervisor and execute the passwd command for that user.
  • C. Write permission to the System Setup feature and write permission to UNIX.
  • D. Log in as a CMS administrative user and execute the paaswd command for that user.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

  • A. 10400
  • B. 100000
  • C. 15600
  • D. 500000
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).

Question #5

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

  • A. Agent
  • B. Skill
  • C. Split
  • D. Vector
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for DumpTorrent members. You can sign-up / login (it's free).

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