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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Device Setup and Configuration | - Initial device activation and setup - User profile and account configuration - Network and connectivity configuration |
| BlackBerry Enterprise Service (BES10) Integration | - BES10 architecture and components - Policy and compliance management - Device enrollment and management |
| BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - BlackBerry 10 OS fundamentals - Security model overview |
| Messaging and Communication Services | - BlackBerry Hub configuration - Email setup and synchronization - Messaging troubleshooting |
| Security and Troubleshooting | - Device encryption and security features - Common device and service issues resolution - Application permissions and sandboxing |
BlackBerry 10 Support Specialist Sample Questions:
1. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:
A) cellular networks.
B) Enterprise Wi-Fi or VPN Networks.
C) the Internet.
D) encrypted hard drives.
2. All users are no longer able to activate using their Username. Activation Password and SRP. However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS). What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A) Allow activation information to be emailed is set to no
B) Proxy profile is configured to use VPN incorrectly
C) Allow activation over BlackBerry infrastructure set to yes
D) BlackBerry Dispatcher is configured with an Enterprise Proxy
3. Which of the following is NOT a capability of BlackBerry Link?
A) Software updates
B) NFC Media Sync
C) Bluetooth Media Sync
D) Backup device data
4. When switching from a BlackBerry 7 (BB7) to a BlackBerry 10 (BB10) Smartphone, how can information be backed up so it can be restored to the new device without connecting to a PC?
A) In BlackBerry Protect, register both devices, and the information will automatically be backed up and restored.
B) Pair the two devices using Bluetooth, go to Setup > Device Switch > Transfer via Bluetooth.
C) With an SD Card inserted, on the BlackBerry Smartphone running OS 7, go to Setup > Device Switch > Using a Media Card > Save data.
D) Migrate the user account from BlackBerry Enterprise Server to Blackberry Device service (BDS), and the user's data will automatically be transferred.
5. How would a user activate with BlackBerry Device Service when external connection to the internet is offline?
A) Fully qualified domain name:8081
B) Fully qualified domain name:4101
C) Fully qualified domain name:8082
D) Fully qualified domain name:3101
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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