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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Engagement Policies | 12% | - Construct engagement strategies - Create customer engagement policies - Build and manage customer journeys |
| Topic 2: Channels | 10% | - Real-time containers configuration - Personalized email delivery - Third-party distribution integration |
| Topic 3: Actions and Treatments | 12% | - Configure single web offers - Define and manage customer actions - Design outbound actions |
| Topic 4: Contact Policy and Volume Constraints | 13% | - Manage outbound exposure limits - Avoid customer overexposure - Enforce volume constraints |
| Topic 5: Decision Strategies | 25% | - Eligibility and suitability rules - Segmentation and predictive analytics integration - Design and analyze decision strategies |
| Topic 6: Next-Best-Action Concepts | 10% | - 1:1 customer engagement principles - Optimize customer value in contact centers - Define starting population - Essentials of always-on outbound strategies |
| Topic 7: AI and Arbitration | 8% | - Action prioritization with predictive models - Apply business levers to influence outcomes - AI-driven action arbitration |
| Topic 8: Business Agility in 1:1 Engagement | 10% | - Revision Manager usage - Lifecycle of engagement updates - Change management processes |
