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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM Storage Product Overview | 20% | - DS8000 Series - IBM Spectrum Storage Suite - Storwize / SAN Volume Controller - FlashSystem Family - XIV Storage System |
| Topic 2: Installation and Configuration | 25% | - Software Setup and Initialization - Network Connectivity and SAN Configuration - System Planning and Requirements - Hardware Installation |
| Topic 3: Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Archive and Retention - Snapshot and FlashCopy |
| Topic 4: Troubleshooting and Problem Determination | 25% | - Error Log Analysis - Connectivity and Path Failures - Diagnostic Tools and Utilities - Performance Issues |
| Topic 5: Maintenance and Support | 15% | - Replacement Procedures - Firmware and Software Upgrades - Support Portal and Resources |
IBM Enterprise Storage Technical Support Sample Questions:
A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
- A. One year warranty with 9x5 same business day.
- B. Two year warranty with 9x5 next business day response.
- C. One or three year warranty with 24x7 response (dependent upon machine type).
- D. Five year warranty with 24x7 response (dependent upon machine type).
Correct Answer: C 🗳️
Which solution provides virtualization, consolidation, and automation for a cloud deployment?
- A. IBM SmartCloudVirual Storage Center
- B. XIV Gen3 with IBM Spectrum Protect
- C. Storwize V3700
- D. FlashSystem 840
Correct Answer: D 🗳️
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A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?
- A. OpenStack
- B. SmartCloud Orchestrator
- C. Tivoli Storage Productivity Center
- D. Tivoli Flashcopy Manager
Correct Answer: B 🗳️
Which IBM storage offering scales linearly without hot-spots and delivers insights from
analytics faster with tuning-free data distribution?
- A. LTFS
- B. IBM FlashSystem
- C. DS8870
- D. XIV
Correct Answer: A 🗳️
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A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
- A. LTO-5
- B. LTO-3
- C. LTO-4
- D. LTO-6
Correct Answer: C 🗳️
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